All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to: The resident’s concerns about the level of increase in service charges. The resident’s request for information about a service charge increase. The resident’s request for a management pack. The resident’s complaint.
The resident’s complaint is about the landlord’s: Handling of her reports of antisocial behaviour (ASB). Requirement for her to remove her car from the parking area. Complaint handling.
The complaint is about the landlord's handling of the resident's reports of: A leak and the associated damp and mould. Pests. Repairs to the front door and kitchen. The Ombudsman will also investigate the landlord’s complaints handling.
The complaint is about the landlord’s handling of: Damp and mould and associated bathroom repairs at the resident's property. The associated complaint.
The complaint is about the landlord’s handling of the resident’s concerns about his Mechanical Ventilation with Heat Recovery (MVHR) system. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the general condition of the property and the landlord’s handling of repairs. The Ombudsman will also investigate: The landlord’s handling of the resident’s complaint. The landlord’s knowledge and information management.
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Complaint about its contractor. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s reports of damp and mould in his property.
The complaint is about the landlord’s handling of: Repairs required to the property, including the need to rehouse the resident. The resident’s reports of damage to household items caused by damp and mould. The formal complaint.
The complaint is about: The landlord’s handling of the resident’s reports of no gas or heating. The landlord’s handling of the resident’s request for a new kitchen and bathroom. The landlord’s decision to place contact restrictions on the resident. The landlord’s decision to take the resident to court for the use of the drying room and his claims of harassment. The landlord’s failure to allocate the resident a social worker. The landlord’s handling of the resident's complaint.