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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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The Guinness Partnership Limited (202335480)

The complaint is about the landlord’s handling of the appointment of a single point of contact for the resident. The Ombudsman has also considered the landlord’s complaint handling.

Yorkshire Housing Limited (202337453)

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Report that a fire door was being left open. Associated complaint.

Islington Council (202310224)

The complaint is about the landlord’s: response to the resident’s reports about repair issues in the property; complaints handling.

Anchor Hanover Group (202303691)

The complaint is about: The landlord’s administration of the service charge account, including the bank account arrangements. The landlord’s handling of the programme for replacing residents’ front doors. The landlord’s handling of repairs and maintenance on the estate prior to the transfer of management, including the resident’s reports of fire safety issues. The resident’s report of the landlord’s refusal to fund new equipment, including garden furniture and items for the guest room. The resident’s report of delays in the landlord providing information and funds as part of the transfer of responsibility for managing the estate.  The landlord’s handling of the associated complaints.

Anchor Hanover Group (202306635)

The complaint is about the landlord’s handling: of the resident’s reported issues about: a rodent infestation. his bay window repair. food being thrown within the external communal areas. an interference with his parcel delivery. of the resident’s decision to decline to meet with it and its subsequent request to access his home for a repair matter. The Ombudsman has also assessed the landlord’s: complaint handling. record keeping.