Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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London Borough of Tower Hamlets (202427886)

The complaint is about the landlord’s handling of the resident’s: reports of roof leaks associated complaint

Orbit Group Limited (202409476)

The complaint is about the landlord’s handling of the resident’s request for repairs and improvements to be made to the communal washing area.

Peabody Trust (202419837)

The complaint is about the landlords handling of the resident’s reports regarding: The conduct of grounds maintenance contractors. Cleaning of communal areas. The landlord’s complaint handling has also been investigated.

Derby City Council (202424232)

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Formal complaint.

GreenSquareAccord Limited (202337417)

The complaint is about the landlord’s handling of: The resident’s reports of flooding in her garden. The complaints.

Hyde Housing Association Limited (202343866)

The complaint is about the landlord’s handling of repairs to the resident’s heating system and the compensation it offered.

London & Quadrant Housing Trust (202445476)

The complaint is about the condition of the property when let and the landlord’s handling of reported repairs.

Southwark Council (202348534)

The complaint is about the landlord’s response to the resident’s requests for compensation for the period when her home had no heating or hot water. The Ombudsman has also assessed the landlord’s complaint handling.

Sovereign Network Homes (202446672)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould.

Stonewater Limited (202441735)

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) Associated complaint