Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Hammersmith and Fulham Council (202341757)

The complaint is about: the landlord’s response to the resident’s reports of damp and mould. the landlord’s handling of the associated complaint.

Incommunities Limited (202234772)

The complaint is about the landlord's handling of the resident’s reports of noise nuisance.

London & Quadrant Housing Trust (L&Q) (202316685)

The complaint is about the landlord’s handling of anti-social behaviour (ASB) reported by the resident. The Ombudsman has also investigated the landlord’s complaint handling.

London Borough of Brent (202233923)

The complaint is about the landlord’s handling of the resident’s: Reports of damp within his property. Associated complaint.

London Borough of Ealing (202231142)

The complaint is about the landlord’s: Handling of reported damp and mould at the property. Handling of the resident’s request to be rehomed

Manchester City Council (202303266)

The complaint is about the landlord’s response to the resident’s: Reports of damp and mould, and associated outstanding repairs; Complaint. This reports has also assessed the landlord’s record keeping.

Peabody Trust (202202211)

The complaint is about the landlord’s handling of the resident’s rehousing. The Ombudsman has also investigated the landlord’s complaint handling.

Shepherds Bush Housing Association Limited (202213064)

The complaint is about the landlord’s: Response to the resident’s concerns about fire safety including repairs to the door and windows. Complaint handling.

Sovereign Network Homes (202320450)

The complaint is about the landlord’s handling of: Reports of damp and mould in the property. Repairs to the windows in the property. The associated complaint.

Warwick District Council (202226965)

The complaint is about the landlord’s handling of the resident’s reported concerns about staff conduct. The Ombudsman has also assessed the landlord’s: record keeping complaint handling.