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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Peabody Trust (202325455)

The resident’s complaint is about: The level of rent for the property. The landlord giving him a new tenancy agreement when he transferred to the property. The landlord’s complaint handling.

Peabody Trust (202327321)

The complaint is about the landlord’s response to the resident’s concerns about lift breakdowns.

The Guinness Partnership Limited (202320489)

The complaint is about the landlord’s: Response to the resident’s reports of rats in the property. Response to the resident’s reports of a leak affecting the property. Response to the resident’s concerns about damage caused by contractors. Complaint handling.

Abri Group Limited (202319362)

The complaint is about the landlord's handling of the resident’s concerns relating to a neighbour’s video doorbell.