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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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WATMOS Community Homes (202121649)

The complaint is about the landlord’s: Handling of the resident’s reports of a leak in the bathroom and follow‑on works Handling of the resident’s concerns about the window replacement and window repairs. Response to the resident’s reports of repair to the bath overflow and mixer taps. Response to the resident’s requests for minutes of a phone conversation from 13 December 2022. Response to the resident’s reports of asbestos in the property. Handling of the associated complaint.

Bournemouth, Christchurch and Poole Council (202308851)

The complaint is about: The level of support offered by the landlord at the beginning of the resident’s tenancy.  The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and counter allegations made against her.

Haringey London Borough Council (202227540)

The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Reports of harassment by noise nuisance. Request to be rehoused. The Ombudsman has also investigated the landlord’s complaint handling.

Kirklees Council (202226542)

The complaint is about: The landlord’s response to the resident’s reports of leaks from the upstairs flat. The landlord’s response to the resident’s reports of noise transfer from the upstairs flat. The landlord’s handling of the resident’s complaint.

Livin Housing Limited (202226600)

The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) by a neighbour. Complaint handling.

Notting Hill Genesis (NHG) (202208291)

The complaint is about the landlord’s handling of the resident’s request to carry out repairs to her adapted bathroom. The Ombudsman has also considered the landlord’s complaint handling.

Notting Hill Genesis (NHG) (202230800)

The complaint is about: The landlord’s response to leaking pipes and a blocked drain. The landlord’s handling of the resident’s request for compensation.