Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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London Borough of Hackney (202200920)

The complaint is about the landlord’s handling of: the resident’s reports of repeated leaks from a neighbour’s property; and the associated complaint.

South Cambridgeshire District Council (202216493)

The complaint is about the landlord’s: Response to repairs reported during the defect period. Handling of the complaint.

Wolverhampton City Council (202209800)

The complaint is about the landlord's handling of the resident’s request for: call backs under the single point of contact arrangement (SPOC); and the removal of its SPOC.

GreenSquareAccord Limited (202101087)

The complaint is about: The landlord’s handling of the resident’s reports of noise nuisance. The landlord’s handling of the resident’s reports about pigeon spikes. The landlord’s complaint handling. This report also examines: The landlord’s record keeping.

Leeds City Council (202208004)

The complaint is about: The landlord’s handling of reports of a leak, damp and mould. The landlord’s handling of the associated complaint.

Lewisham Council (202126424)

The complaint is about: the landlord’s handling of the resident’s requests for repairs to the boiler, drainage, and plumbing system ; and the landlord’s handling of the resident’s request to be rehoused. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

Notting Hill Genesis (NHG) (202225734)

The complaint is about the landlord’s response to multiple reports that the lift in the resident’s block was broken.

Soho Housing Association Limited (202115216)

The complaint is about: The landlord’s decision to close its community housing scheme. The landlord’s response to the applicant’s complaint about its decision.

Solihull Metropolitan Borough Council (202010123)

The complaint is about: The landlord’s decision to replace the warm air unit (WAU) in the resident’s property; The landlord’s handling of the installation of a new central heating system; The landlord’s handling of asbestos found in the property; Injury to the resident’s health caused by the installation of unsuitable radiators and the landlord’s asbestos management; The landlord’s complaint handling. This investigation also considers the landlord’s handling of gas safety testing in the resident’s property.

Sovereign Network Homes (202125306)

The complaint is about the landlord’s handling of the resident’s reports of issues with condensation affecting her windows and the basement in the property.