Citizen Housing (202227159)
The complaint is about the landlord’s handling of the resident’s: anti-social behaviour (ASB) reports. heating and hot water repairs. rent arrears. The Ombudsman has also investigated the landlord’s complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (L&Q) (202300575)
The complaint is about: The landlord’s consideration of the resident’s vulnerabilities and its handling of her request to be rehoused. The landlord’s handling of the associated complaint.
Stonewater Limited (202233065)
The complaint is about the landlord’s handling of repairs to windows and doors at the property.
Wandle Housing Association Limited (202217208)
The complaint is about: The landlord's response to a request for windows to be replaced. The landlord's handling of a defective bathroom floor. The landlord’s handling of the complaint.
Lewisham Council (202204031)
The complaint is about the landlord’s handling of the resident’s: Reports of threatening behaviour, harassment, and anti-social behaviour (ASB). Request for a priority management transfer and its decision to remove her priority banding from its bidding process. Formal complaint. The Ombudsman has also considered the landlord’s knowledge and information management.
Sanctuary Housing Association (202209027)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. The Ombudsman has also considered the landlord’s complaint handling.
Nottingham City Homes Limited (202121932)
The complaint is about the landlord’s: Decision to allocate a single point of contact to the resident (SPOC). Investigation in to staff conduct. Handling of reports of issues with poor caretaking. Handling of the complaint including the request for compensation.
Clarion Housing Association Limited (202311726)
The complaint is about the landlord’s: Handling of communal cleaning. Response to the resident’s concerns about communal lift maintenance. Response to the resident’s concerns about the maintenance of the communal intercom system and CCTV. Decision to not provide the resident with the construction information for his building. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Notting Hill Genesis (NHG) (202224560)
The complaint is about: The landlord’s handling of the resident’s concerns around changes to the parking system. The landlord’s complaint handling.
Accent Housing Limited (202116235)
The complaint is about; The landlord's response to the resident's reports of having no heating and hot water. The landlord's handling of the resident's reports of a carbon monoxide leak from the boiler. The landlord's handling of the resident's arrears on the rent account The landlord's decision to make a safeguarding referral to the local authority. The associated complaint handling.