Birmingham City Council (202219688)
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould in the property. Related complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Lambeth Council (202222082)
The complaint is about the landlord’s handling of the resident’s reports of a leak at the property.
Paradigm Housing Group Limited (202208841)
The complaint is about the landlord’s handling of the resident’s: report of repairs required to the windows and front door. reports of a rodent infestation, damp and mould. reports of anti-social behaviour (ASB) and noise nuisance. request for a management move.
Peabody Trust (202127053)
The complaint is about the landlord’s handling of resident’s: Mutual exchange. Reports of repairs. Complaint.
Platform Housing Group Limited (202231124)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs required at the property. Request for rehousing.
The Guinness Partnership Limited (202228241)
The complaint is about the landlord’s handling of reports of delays in communication by the sustainability team.
Thurrock Council (202208626)
The complaint concerns: The Council’s response to reports of antisocial behaviour. The level of cleanliness and maintenance in communal areas.
Clarion Housing Association Limited (202213067)
The complaint is about the landlord’s: Handling of the annual gas safety inspection at the resident’s property and its communication. Complaint handling.
Sanctuary Housing Association (202228858)
The complaint is about the landlord’s handling of the resident’s concerns that a bedroom in the property was not sufficiently insulated and was too cold to use. The Ombudsman has also investigated the landlord’s complaint handling.
Arun District Council (202301043)
The complaint is about the landlord’s handling of the resident’s reports regarding: Outstanding roof repairs. Damp and Mould. The associated formal complaint.