The Riverside Group Limited (202116185)
The complaint is about the landlord’s handling of: the resident’s report of a leak in the roof; and the associated complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Trent & Dove Housing Limited (202127701)
The complaint is about the landlord’s handling of the resident’s: complaint concerning damp and mould and repairs needed in his property; requests to be moved to another property.
Westminster City Council (202121186)
The complaint is about the landlord's handling of: Repairs from commencement of the void (empty) period. The resident's reports of damp and mould in the property and associated repairs. The associated complaint. This Service has also taken into consideration: The landlord’s regard to the resident’s vulnerabilities. The landlord's record keeping.
Clarion Housing Association Limited (202123938)
This complaint is about: The landlord’s handling of the resident’s reports of a leak from the water tank; The landlord’s handling of the resident’s reports of contamination in the water tank; The landlord’s handling of the resident’s complaint.
Clarion Housing Association Limited (202206079)
The complaint is about the landlord’s response to: The resident’s report of damp and mould. The resident's request for compensation for her personal belongings that were affected by the damp and mould.
East Devon District Council (202220645)
REPORT COMPLAINT 202220645 East Devon District Council 14 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
Home Group Limited (202117203)
The complaint concerns the landlord’s handling of: The resident’s reports of no heating and hot water. The related complaint.
London & Quadrant Housing Trust (L&Q) (202114933)
The complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour (ASB). Counter allegation of noise nuisance made about the resident. Staff behaviour.
London & Quadrant Housing Trust (L&Q) (202203890)
The complaint is about the landlord’s handling of the resident’s: Reports of recurring leaks at her previous home. Move to another home due to disrepair issues. Complaints.
London Borough of Ealing (202210861)
The complaint is about the landlord’s: Response to the resident’s concerns that there was a drainage problem at her property. Complaint handling.