Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Southwark Council (202200137)

The complaint is about the response to the resident’s request to install a toilet upstairs in her property.

Wigan Metropolitan Borough Council (202217029)

The complaint is about the landlord’s handling of: The resident’s reports of damage caused by its contractors. The associated complaint.

Bromsgrove District Housing Trust Limited (202122741)

The complaint is about:

Clarion Housing Association Limited (202201201)

The complaint is about the landlord’s: Response to the resident’s request for compensation for damage to her decorations from various leaks in the property . Handling of the associated complaint.

Great Places Housing Association (202207174)

The complaint is about: The landlord's handling of the resident's request for replacement fencing. The landlord's complaint handling.

Guinness Housing Association Limited (202216793)

The complaint is about the landlord’s response to the resident’s report of staff misconduct.

Hammersmith and Fulham Council (202204283)

The complaint is about the landlord’s handling of the resident’s: reports of damp and mould; request for a transfer; associated complaint, including the amount of compensation offered.

Hammersmith and Fulham Council (202213507)

The complaint is about the landlord’s handling of repairs to the property following a leak. The Ombudsman has also considered the landlord’s complaint handling.

London & Quadrant Housing Trust (L&Q) (201915363)

The complaint is about the landlord’s: Apportionment of service charges for bulky refuse removal. Handling of the resident’s complaint.

Settle Group (202211439)

The complaint is about the landlord’s response to reports about the actions of its contractor when carrying out clearance works at the property.