All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord's handling of: Asbestos found in the garden at the property; Debris and items in the garden; Reports of issues with the fence in the garden; The resident’s reports of rats in the garden.
The complaint is about the landlord’s handling of the resident’s: service charge account reports of a leaking roof request to install a lock or door to a bin store associated complaint
The complaint is about the landlord’s handling of the resident’s defects reports. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of a leak into their property from the flat above.
The complaint is about the landlord’s: Response to the resident’s reports of defects in the property. Complaint handling.
This complaint is about the landlord’s handling of the resident’s concerns about the conduct of a member of its staff.
The complaint is about the landlord’s handling of: Reports of noise nuisance. The resident’s request for rehousing. Compensation offered following a previous Ombudsman determination. The associated complaints.
The complaint is about: The handling of the resident’s insurance claim, including his reports of damage to his decorations and flooring. The resident’s concerns regarding the amount he was offered to settle the insurance claim.
The complaint is about the landlord’s response to the resident’s report of a leak in his bathroom. We have also looked at the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s: Reports of repairs to the lift and associated service charges. Reports of repairs to the intercom system and associated service charges. We have also considered the landlord’s complaint handling.