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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Cobalt Housing Limited (202228902)

The complaint is about the landlord’s response to the resident’s: Request to be reimbursed for damage following replacement of a radiator; Reports about the behaviour of operatives; Complaint.

Hammersmith and Fulham Council (202222709)

This complaint is about the landlord’s response to the leaseholder’s complaint that it: Obtained his consent to inspect his flat without declaring its intentions. Used and shared his personal information inappropriately. Did not fulfil commitments it made to address the findings in its fire inspection of his flat.

Islington Council (202227599)

The complaint is about the landlord’s response to the resident about roof and guttering repairs and leaks at the property.

Orbit Group Limited (202220029)

The complaint is about the landlord’s response to the resident about: Leaks at the property. A defective underfloor heating system.

Peabody Trust (202230049)

This complaint is about the landlord’s response to the resident’s repair reports and complaint about her new home following a mutual exchange.