Vivid Housing Limited (202307445)
The complaint is about the landlord’s handling of the resident’s report of ongoing noise. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (L&Q) (202203000)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs. Reports of antisocial behaviour (ASB). Concerns about fire safety within the building. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Ealing (202314273)
The complaint is about the landlord’s handling of reports of subsidence. The landlord’s record keeping has been investigated. The landlord’s complaint handling has also been investigated.
South Kesteven District Council (202234837)
The resident’s complaint was about: The landlord allocating a property not suitable to the resident’s needs. The condition of the property when it was let. · The landlord’s response to: the resident’s request that it installs a bath. the resident’s report of water egress from the bathroom. the resident’s request for replacement roof, insulation, and bathroom flooring. the resident’s request for repairs to her external doors, radiators, loose wiring, guttering and blocked drains, a hole in the bathroom wall, and for the provision of vents and window keys. the resident’s concerns about asbestos in the property. The Ombudsman will consider the landlord’s complaint handling.
Stonewater Limited (202303389)
REPORT COMPLAINT 202303389 Stonewater Limited 15 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
A2Dominion Housing Group Limited (202105943)
The complaint concerns: The landlord’s handling of the resident’s reports about reoccurring leaks, defective brickwork, and loose cladding. The landlord’s handling of the resident’s complaint. The Service has also considered the landlord’s record keeping.
Camden Council (202003074)
The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) and noise nuisance. The landlord’s response to the resident’s complaint.
Homes Plus Limited (202309279)
The complaint is about the landlord’s response to the resident’s concerns of its staff member’s conduct regarding allegations made against him.
Islington Council (202308362)
The complaint is about the landlord’s handling of: The resident’s reports about damp and mould. The complaint.
LiveWest Homes Limited (202231126)
The complaint is about the landlord’s response to the resident’s request for a request for a bathroom upgrade.