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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Reliance Social Housing C.I.C (202211732)

The complaint is about: The landlord’s handling of the resident’s concerns about the suitability of the property given his disabilities. The suitability of the resident’s occupancy agreement. The landlord’s request for the resident to sign a blank licence agreement and failure to issue a fully completed copy of the licence agreement.  The landlord’s response to the resident’s concerns about the support provided. The landlord’s handling of the resident’s complaint.

Abri Group Limited (202106356)

The complaint is about: The landlord’s handling of the resident’s concerns about the roof of the property. The Ombudsman has decided to investigate the landlord’s complaint handling.

Bromford Housing Group Limited (202216722)

The complaint is about the landlord’s handling of: Repairs to the resident’s over bath shower screen. The formal complaint, including its refusal to escalate the complaint to stage 2 of its complaints process. The Ombudsman has also considered the landlord’s knowledge and information management.

Leeds City Council (202110014)

The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance and antisocial behaviour (ASB). Formal complaint.

London Borough of Croydon (202232329)

The complaint is about the landlord’s: handling of outstanding repairs at the resident’s home, including leaks, damp, and mould. handling of a pest infestation. response to concerns about the level of service and support provided by its housing staff. The Service has also considered the landlord’s complaint handling and record keeping.

Lambeth Council (202226724)

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of outstanding repairs at the property. Associated formal complaint. Record keeping.

LiveWest Homes Limited (202216849)

The complaint is about the landlord’s decision not to insulate the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.

The Riverside Group Limited (202306137)

The complaint is about the landlord’s decision not to upgrade the resident’s bathroom ceiling following installation of a ground level shower and wet room.