MHS Homes Ltd (202227292)
The complaint is about: The landlord’s management of the resident’s rent account. The resident’s report that the landlord discriminated against her.
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The complaint is about: The landlord’s management of the resident’s rent account. The resident’s report that the landlord discriminated against her.
The complaint is about the landlord’s handling of: Repairs to facia boards and guttering including its lack of communication regarding repairs. The resident’s reports of mould. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s management of a resident’s behaviour. The Ombudsman has also looked at the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of issues with the concierge service. The associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered the complaint handling of this case.
The complaint is about the landlord's handling of reports of antisocial behaviour (ASB) and noise nuisance.
The complaint is about the landlord's response to the resident's: Reports of antisocial behaviour (ASB) and noise: Complaint.
The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Response to the resident’s request for rehousing. Handling of the associated complaint.
The complaint is about the landlord’s response to the resident’s reports of: Repairs to the porch of the property resulting in water ingress. Broken floorboards and floor joists in the living room. Damp and mould. This report also considers the landlord’s complaint handling and record keeping.
The complaint is about the landlord’s handling of the resident’s reports of low hot water pressure. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.