London & Quadrant Housing Trust (L&Q) (202204023)
The complaint is about: The landlord’s response to the resident’s ongoing reports of smells of fumes coming into the property from the garage below. Complaint handling.
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The complaint is about: The landlord’s response to the resident’s ongoing reports of smells of fumes coming into the property from the garage below. Complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of a leak in her property and the subsequent repairs. Complaint.
The complaint is about the landlord's decision not to investigate the historic damp and mould experienced by the resident.
The complaint is about the landlord’s response to the resident’s reports of issues with a communal heating system.
This complaint is about: The landlord's response to the resident's reports of damp and mould. The handling of the associated complaint.
This complaint is about the landlord's handling of: the resident's queries about communal electricity charges, and; the associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of a rat infestation.
The complaint is about the landlord’s handling of reports of noise nuisance , including providing soundproofing.
The complaint is about the landlord’s: Actions in providing a replacement key fob and the associated offer of compensation. Decision not to refund the resident’s council tax. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about: The landlord’s handling of the resident’s concerns that their telephone number had been blocked from contacting the landlord’s concierge services; The landlord’s complaint handling.