Hyde Housing Association Limited (202229397)
The complaint is about the landlord’s response to the resident’s complaint about the delay in progressing repairs to the property following a flood and its related communication.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (L&Q) (202205988)
This complaint is about: The resident’s historical concerns about various issues including: The property’s condition on letting; The landlord’s handling of adaptations and repairs that were approved in 2016; The landlord’s response to the resident’s historical reports of antisocial behaviour (ASB) and estate management issues. The landlord’s response to the resident’s concerns about his vulnerabilities and the landlord’s failure to implement reasonable adjustments. The landlord’s response to the resident’s report of a drainage issue. The landlord’s response to the resident’s report of a leak. The landlord’s complaint handling.
North West Leicestershire District Council (202312181)
The complaint is about the landlord’s handling of: Reports of pests in the property. The resident’s concerns about the condition of the property following a mutual exchange. The associated complaint.
Notting Hill Genesis (NHG) (202220786)
The complaint is about the landlord’s: Handling of repairs to the fence and gate. Handling of the resident’s claim for stolen goods. Complaint handling.
Saffron Housing Trust Limited (202217789)
The complaint is about: The landlord’s response to reports of damp and mould in the property. The landlord’s handling of repairs in the property. The landlord’s handling of reports of pest infestations in the property. The landlord’s handling of the associated complaints.
Sovereign Network Homes (202234968)
The complaint is about the landlord’s handling of repairs in the resident’s property. This Service has also investigated the landlord’s: Communication and record keeping. Complaint handling.
Torus62 Limited (202229372)
The complaint is about the landlord’s handling of void works and the condition of the property when the resident began their tenancy.
Tower Hamlets Community Housing (202219421)
The complaint is around: The landlord’s handling of the resident’s requests for service charge information. The landlord’s handling of reports of leaks caused by roofing issues. The landlord’s handling of the resident’s complaint.
One Housing Group Limited (202219629)
The resident’s complaint is about the landlord’s handling of repairs to the property. The landlord’s record keeping has also been considered.
Reliance Social Housing C.I.C (202204234)
This complaint is about the landlord’s responses to concerns raised about: The resident being asked to sign his occupancy agreement under pressure and being threatened with eviction. The suitability of the resident’s occupancy agreement. Its handling of repair reports and concerns about the facilities provided at the property. The support offered to the resident. This complaint is also about the landlord’s handling of the associated complaint.