All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of the resident’s request for a transfer under medical grounds. The landlord’s handling of the resident’s reports concerning damp and mould at the property, including outstanding repair issues. The landlord’s handling of the resident’s request for compensation for outstanding repair issues at the property. The landlord’s complaint handling.
The landlord's handling of repairs to fix a leak in the property and subsequent reports of damage.
The complaint is about the landlord’s response to a squirrel infestation.
The complaint is about: The landlord’s response to the resident’s reports of damp and mould issues. The landlord’s failure to communicate in response to the resident’s complaints.
The complaint is about the landlord’s: Response to the resident’s reports of anti social behaviour (ASB). Complaints handling.
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB).
The complaint is about the landlord’s response to the resident’s concerns about his service charge, including his requests for an explanation regarding: the breakdown of current charges; the credits and debits on his statement; carpet cleaning costs; the difference between the estimated cleaning costs and the actual cleaning costs. The complaint is also about landlord’s communication and complaints handling.
The complaint is about the landlord’s handling of the resident’s request for a replacement of her windows.
REPORT COMPLAINT 202106387 Optivo 11 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set out […]
REPORT COMPLAINT 201910641 Places for People Group Limited 11 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]