Thanet District Council (202100615)
The complaint is about the landlords’ handling of the residents’ concerns about the condition of the kitchen including the lack of heating.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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The Guinness Partnership Limited (202103612)
The complaint is about the landlord’s response to the resident’s report of a leak at the property.
Wolverhampton City Council (202112929)
The complaint is about the landlord’s response to the resident’s request for repairs to her shed, and her subsequent complaint.
Birmingham City Council (202015944)
The complaint is about the landlord’s handling of and communication regarding outstanding repairs for water leaks into the resident’s leasehold property.
Karbon Homes Limited (202110697)
REPORT COMPLAINT 202110697 Karbon Homes Limited 18 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Newcastle City Council (202010082)
The lack of support offered by the landlord following the resident witnessing an aggravated burglary opposite her previous property.
North Kesteven District Council (202008668)
The complaint is regarding the landlord’s: Handling of repairs at the resident’s property, including damp issues and works to her garden. Response to the resident’s concerns regarding a boundary dispute affecting her property.
Tower Hamlets Homes (202115528)
The complaint is about: The landlord’s response to the resident’s dissatisfaction with its antisocial behaviour (ASB) policy and procedure. The landlord’s handling of ASB allegations made against the resident by her neighbour (A). The landlord’s handling of the associated complaint.
Birmingham City Council (202102644)
REPORT COMPLAINT 202102644 Birmingham City Council 17 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Hackney Council (202100876)
The complaint is about: The landlord’s response to the resident’s queries about service charges for the financial year 2019/20, including his request to inspect supporting information and documents. The landlord’s complaints handling.