All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
REPORT COMPLAINT 202122162 West Kent Housing Association 23 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
The complaint is about the landlord’s handling of the resident’s request for compensation following damage to a carpet caused by a leak.
The complaint is about: The landlord’s handling of a shower repair. The landlord’s handling of the resident’s report of mould. The landlord’s response to the resident’s concerns about its housing officer. The landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s bid on property.
The complaint is about the landlord’s handling of the resident’s concerns regarding: the conifers her neighbour planted on the boundary of their gardens; the landlord’s installation of a fence panel between the two gardens.
The complaint is about the level of compensation offered following the resident’s complaint about repairs.
The complaint is about the landlord’s handling of: The resident’s report of antisocial behaviour (ASB). The allocation of Flat 278. The resident’s associated complaint.
The complaint is about the landlord’s response to the resident’s reports of damage to their garage including exposed asbestos.
The landlord’s response to reports of damp and mould within the resident’s property. The landlord’s response to the resident’s request to be rehoused on medical grounds. The Ombudsman has also looked at the handling of the associated complaint.
The resident has complained about: the landlord’s handling of her request for repairs to: a leak from bathroom, in particular from her toilet and shower into the living room. windows in her property. remedy garden drainage issues causing rainwater to enter the property and the shed. her toilet. The landlord’s handling of repairs to: the hallway flooring. cracks in walls. front and rear garden paving. the property’s fences and gate. The landlord’s handling of her request to install a kitchen heater. The landlord’s handling of her reports of mice. The landlord’s handling of her request for her shed to be replaced or made watertight. The landlord’s handling of damp and mould throughout the property. The landlord’s response to her request for her kitchen to be repaired or replaced. The landlord’s handling of the complaint including the level of compensation offered. The Ombudsman has also investigated the landlord’s consideration of the resident’s vulnerabilities, wellbeing and health.