All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord's response to the resident’s reports of repairs, including: The boiler. The shower door. A leak coming through the bathroom ceiling from the roof. A leak under her kitchen sink. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). Repairs to the front door, windows, and intercom. Concerns raised about the maintenance/upkeep of communal areas. Concerns raised about its record keeping. Service charge enquiries. The Ombudsman has also considered the landlord’s handling of the associated complaints.
This complaint is about the landlord’s handling of the resident’s reports of a damaged extraction unit in the property.
The complaint is about the landlord’s handling of the resident’s: Concerns about monthly charges which are not applicable to him. Associated formal complaint.
The complaint is about the landlord’s responses to the leaseholder’s request for information about the renewal of cavity wall insulation in his building.
The complaint is about the landlord’s handling of the resident’s reports of: Noise nuisance. Damp and mould.
This complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.
The complaint is about the landlord's handling of the resident’s concerns about: The level of service charges. The administration of service charges.
The complaint is about the landlord’s Handling of work while the resident was decanted. Handling of concerns about staff conduct. Complaint handling.
The complaint is about the resident’s reports about the landlord’s handling of structural repairs causing dampness and damage to his property.