All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
This complaint is about the landlord’s response to the resident’s: Reports of leaks, damp and mould. Concerns around defective windows. Concerns around squirrels in a loft. The Ombudsman also considered the landlord’s complaint handling.
The complaint is about the landlord’s: The landlord’s communication about the procurement of utilities. Complaint handling.
The complaint is about the landlord’s handling of: damp, mould, leaks, pests and repairs to the property, and the resident’s concerns that her possessions were damaged. the impact of repair issues on the resident’s family’s health. complaint handling, including concerns raised about the conduct of contractors. the temporary decant and storage of possessions. repairs to the front door. removal of bramble bushes and vines left by the previous tenant. Japanese knotweed. We have also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of:
The complaint is about: The landlord serving a tenancy breach letter. Staff conduct. Complaint handling.
The complaint is about: The landlord’s handling of the resident’s reports of a leak and resultant damp and mould at the property. The landlord’s complaint handling has also been investigated.
The complaint is about the landlord’s handling of: the resident’s request for repairs; the resident’s reports of a pest infestation; the resident’s decant; and the resident’s request for reimbursement for her costs and damaged belongings. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of: The resident’s concerns about drainage issues, water penetration and the subsequent damage to his property and personal belongings by damp and mould. The associated complaint.
The complaint is about how the landlord handled the resident’s reports of faulty storage heaters. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: The landlord’s handling of the resident’s reports of noisy pipework. The landlord’s handling of the resident’s complaint.