All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: the landlord’s handling of the resident’s reports of noise from a neighbouring property. the landlord’s handling of arrangements for asbestos removal in the resident’s property. The Ombudsman has also considered the landlord’s complaints handling.
The complaint is about the landlord’s handling of: the resident’s report of antisocial behaviour (ASB) from her neighbour; the associated complaint.
The complaint is about: The landlord’s handling of a decant. The front basement stairs had not been cleaned of rubbish, leaves, and debris. The landlord declining to clear the back garden of weeds. The landlord’s handling of reports of debris falling of the scaffolding at the property. The Ombudsman has decided to investigate the landlord’s complaint handling.
The complaint is about the landlord’s: Response to the resident’s request to downsize to a smaller property. Complaint handling.
The complaint is about the landlord’s handling of repairs to the roof of the resident’s property. This Service has also looked at the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: new build property defects; associated complaint.
The complaint is about: the landlord’s response to the resident’s reports of damp and mould in her property. The landlord’s handling of the resident’s requests for repairs. The landlord’s complaint handling.
The complaint is about: The landlord’s handling of disrepair reported by the resident. The landlord’s handing of a request to move property following the collapse of the resident’s ceiling and subsequent repairs, and her banding on the housing allocations system. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s: Handling of repairs to resolve a roof leak. Response to the complainant’s request for reimbursement of costs incurred in rectifying the damage caused by the leak. Communication. Complaint handling.
The complaint is about: The conduct of the landlord’s contractors and its notification of appointments. How the landlord responded to the resident’s concerns about how it records and shares information about asbestos within properties. Conditions applied by the landlord to an offer of compensation. The landlord’s handling of the resident’s complaint.