All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: The rewiring of the resident’s property. Its contractors leaving the property in a mess after the rewiring works, and the resident’s reports of damaged and missing items.
The complaint is about the landlord’s handling of: Repairs to the shower in the property. The resident’s request for compensation for personal losses. The resident’s complaint.
This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in his property. The associated complaint.
This complaint is about: The landlord’s handling of repairs to the resident’s bathroom tiles and bath. The landlord’s complaint handling.
The complaint is about the landlord’s handling of: the resident’s concerns regarding removal of access to the bin chute. the resident’s transfer request.
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in the bathroom. Toilet repairs. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of arranging gas service appointments.
The complaint is about the landlord’s: management of the resident’s concerns about the temporary accommodation condition handling of the resident’s reports of repairs in the kitchen in her property handling of the resident’s reports of damp and mould in her property handling of the resident’s request for reimbursement of energy bills incurred during her stay in temporary accommodation We have also considered the landlord’s complaint handling
The landlord's response to the resident's concerns about the efficiency of the heating system at the property and its refusal to install an air source heat pump.
The complaint is about the landlord’s response to the resident’s reports of repairs required to the Heat Interface Unit (HIU) in the property. This investigation has also considered the landlord’s handling of the associated complaint.