All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s: Reports of noise, odours and an infestation of flies caused by blocked drainage. Reports of an infestation of mice. Reports of an overgrown tree in a neighbouring garden Associated complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the living room ceiling, and damp and mould within the property. Request for it to carry out repairs to the windows and doors. Reports of drainage issues in the garden. Concerns about not being provided with gas and electrical safety certificates when moving into the property. The associated complaint.
The complaint is about the landlord’s handling of the resident’s concerns about the changes made by the neighbour to the communal garden.
This complaint is about the landlord’s handling of the resident’s reports of pests in the loft of the property.
The complaint is about the landlord’s handling of antisocial behaviour (ASB) relating to noise nuisance. This report has also taken into consideration the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the residents reports of a leak and associated repairs. The Ombudsman has also investigated the landlord’s complaint handling.
REPORT COMPLAINT 202337217 Bromford Housing Group Limited 1 October 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint is about the landlord's handling of the resident’s: Reports of damp and mould in the living room. Reports of a mice infestation. Complaint.
The complaint is about the landlord’s handling of: Leaks into the property, which caused damp and mould. The formal complaint. The Ombudsman has also considered the landlord’s knowledge and information management.
The complaint is about the landlord’s handling of the resident’s reports of a washing machine repair. The Ombudsman has also considered the landlord’s complaint handling.