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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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The Guinness Partnership Limited (202226704)

The complaint is about: The landlord’s handling of the resident’s reports of repairs required to her windows. The Ombudsman has also considered the landlord’s complaint handling.

Camden Council (202123973)

The resident’s complaint is about the landlord’s handling of renovation works to her property, including the quality of the work done and associated issues such as damp. The Ombudsman has also investigated: The landlord’s complaint handling. The landlord’s record keeping.

London & Quadrant Housing Trust (L&Q) (202232250)

This complaint is about the landlord’s handling of: Leaks into the residents’ home from the roof, and leaks into a flat below. Damp and mould problems in the residents’ home. The residents’ reports of pest problems.

London Borough of Newham (202216504)

The complaint is about: The landlord’s handling of the fence repair. The resident’s request for a leaseholder online submission tool. This investigation has also made additional findings relating to the landlord’s: Complaint handling. Knowledge and Information Management (KIM).

Clarion Housing Association Limited (202229298)

The complaint is about the landlord’s: response to the resident’s concerns about the condition of the property when let; handling of the void works and repairs at the property; handling of the associated complaint.

Hammersmith and Fulham Council (202219131)

This complaint is about: The landlord’s handling of reports of a leak and water damage in the property. The landlord’s administration of the resident’s request for rehousing. The Ombudsman has also considered the landlord’s handling of the associated complaint.