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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Hammersmith and Fulham Council (202114211)

The complaint is about the landlord’s management and handling of: reports of water ingress and the associated repairs to the property. complaints and the level of compensation offered. This report also looks at the landlord’s handling of information and record keeping practices.

Optivo (now Southern Housing) (202128305)

The complaint is about: the landlord’s delays in replacing the resident’s window, and; the landlord’s response to the resident’s concerns about the standard of workmanship on the replacement window.

Peabody Trust (202106338)

The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and his subsequent request to re housed. The landlord’s complaint handling The Ombudsman has also considered the landlord’s record keeping.

Torus62 Limited (202109613)

This complaint is about the landlord’s handling of the resident’s requests for a renewal of her kitchen. This investigation has also considered the landlord’s handling of the associated complaint.