Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

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Date to (mm/dd/yyyy)

Su	Mo	Tu	We	Th	Fr	Sa
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7	8	9	10	11	12	13
14	15	16	17	18	19	20
21	22	23	24	25	26	27
28	29	30

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Wandsworth Council (202010348)

The complaint is about: The landlord’s handling of the resident’s complaint in 2020 about outstanding repairs. The resident’s dispute of some of her service charges.

Birmingham City Council (202011984)

The complaint is about the landlord’s handling of the resident’s reports of blocked toilets.

Clarion Housing Association Limited (202100303)

The landlord’s response to the resident’s reports of reoccurring roof leak.

Connexus Homes Limited (202007836)

The complaint is about the landlord’s handling of the resident’s tenancy sign-up.

Croydon Council (202012506)

The complaint is about the landlord’s response to the resident’s reports of: Anti-social behaviour (ASB) at the property. The condition of the neighbour’s trees and vegetation.

Newlon Housing Trust (202108218)

The complaint concerns the landlord's response to the resident’s request to amend the terms of their tenancy concerning succession rights.

Sanctuary Housing Association (202104708)

The complaint is about: The landlord’s handling of repairs to the resident’s kitchen and bathroom. The level of compensation offered in response to the resident’s reports of damp and mould.