Birmingham City Council (202107243)
The complaint is about: The landlord’s handling of the resident’s reports that a communal pipe was leaking into her bathroom. The landlord’s handling of the associated complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Bristol City Council (202101833)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) by a neighbour.
Clarion Housing Association Limited (202105446)
This complaint is about the landlord’s response to the resident’s request for information about his service charges, and its handling of his subsequent complaint.
Cobalt Housing Limited (202102557)
The complaint is about the landlord’s handling of the resident’s Right to Buy (RTB) application, including the valuation of the property.
Dolphin Living Limited (202107992)
The complaint is about the landlord’s handling of: The resident’s request to extend her tenancy. The associated complaint.
Hyde Housing Association Limited (202006710)
The complaint is regarding: The landlord’s handling of the resident’s management transfer request. The landlord’s handling of the resident’s complaint and the level of compensation offered. The Ombudsman has also considered the landlord’s record keeping in this case.
Islington Council (202105550)
The complaint is about the landlord’s handling of reports of noise disturbance and anti-social behaviour.
Leeds City Council (202101237)
The complaint concerns the landlord’s handling of the resident’s reports of: An unauthorised occupant at a neighbouring property Antisocial behaviour
Royal Borough Of Greenwich (202012334)
This complaint is about: the level of redress the landlord offered in respect of its acknowledged delays and failures while handling repairs to a gate controlling access to the rear of the property; the landlord’s handling of the resident’s subsequent complaint.
Sanctuary Housing Association (202105161)
The complaint is about: The level of compensation offered by the landlord following the resident's report of a leak. The landlord’s handling of the associated complaint.