All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
REPORT COMPLAINT 202102834 Brockley Tenants Co-operative Limited 21 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint is about the landlord’s response to the resident’s reports of a leak from his roof.
This complaint is about the landlord’s handling of the resident’s: Concerns about the landlord’s estate management including: Maintenance of the communal garden. Repairs to uneven slabs on the path around the flats. Rubbish being dumped in the communal bin store. Reports of Anti-social behaviour (ASB) by his neighbour, including dog fouling and drug taking.
The complaint is about the landlord’s handling of repairs to the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: the resident’s reports concerning a water leak from the property above. the associated complaint.
The complaint is about: The landlord's handling of repairs to resolve damp and mould in the property. The landlord’s handling of the decant whilst repairs were taking place.
This complaint is about the landlord's decision to refuse the resident’s request for a stairlift in her property.
The complaint is about the landlord’s: Handling of the residents’ reports of anti-social behaviour (ASB) including noise nuisance. Handling of the residents’ request for a management move.
The complaint is about the landlord’s handling of the resident’s reports of an operative causing damage to his property.
The complaint is about the landlord’s handling of a request for a replacement kitchen. The Ombudsman has also considered the landlord’s handling of the complaint.