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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

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Leeds City Council (202007155)

The complaint concerns the landlord’s decision to not reimburse the resident for the costs incurred when carrying out improvement works to the property.

Southwark Council (202004554)

The complaint is about the landlord’s handling of: The resident’s reports of leaks from the water tanks and the damage caused to the building façade. The complaint.

Southwark Council (202005132)

The complaint is about the landlord’s response to the resident’s request to have a television aerial socket installed in her property.

Waltham Forest Council (202005257)

REPORT COMPLAINT 202005257 Waltham Forest Council 22 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

Incommunities Limited (202011217)

The complaint is about the landlord’s handling of the resident’s request to have mixer taps fitted to her kitchen and bathroom sinks.