Tower Hamlets Homes (202220160)
The complaint is about the landlord's handling of the resident’s concerns regarding repairs required to the stop valves.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Twenty11 Homes Ltd (202225419)
The complaint is about the landlord’s handling of: repairs to the property following the resident’s reports of damp and leaks. the related complaint and claim for compensation. The complaint is also about the impact of the damp and leaks on the resident’s family’s health. We have also considered the landlord’s record keeping.
Twenty11 Homes Ltd (202226645)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s complaint.
Bolton at Home Limited (202220854)
The complaint is about the way the landlord responded to the resident's: Reports of noise nuisance; Complaint.
Colchester City Council (202219825)
The complaint is about: The landlord’s handling of the resident’s reports of a leak affecting his property. The Ombudsman has also considered the landlord’s complaints handling.
Hyde Housing Association Limited (202124820)
The complaint is about the landlord’s handling of: The resident’s reports of disrepair in the property. A replacement kitchen. The Ombudsman has also considered the landlord’s complaints handling.
Hyde Housing Association Limited (202315580)
This complaint is about the landlord’s handling of the resident’s complaint about a wide range of repair and maintenance issues in her home and garden.
London Borough of Croydon (202227185)
The complaint is about the landlord’s handling of: A management transfer request. Reports of leaks in the property and subsequent damp and mould. The complaint.
London Borough of Hackney (202225779)
The complaint is about the landlord’s handling of reports of drainage, flooding, damp, mould and floor issues. We have also considered the landlord’s: record keeping. complaint handling.
Metropolitan Thames Valley Housing (MTV) (202128221)
The complaint is about how the landlord responded to the resident's : Reports of outstanding cyclical repairs; Reports of antisocial behaviour (ASB); Concerns about CCTV; Complaint.