Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Royal Borough of Kensington and Chelsea (202009512)

This complaint is about the landlord’s handling of refurbishment work at the resident’s property.

Six Town Housing Limited (202112523)

The complaint is about: The landlord’s response to the ASB reports about the resident’s neighbour. The landlord’s visit to the property on 20 August 2021.

Southern Housing Group Limited (202218376)

This complaint is about the landlord’s: Response to the resident’s reports of: mould boiler issues Complaint handling; Record keeping.

The Guinness Partnership Limited (202226739)

The complaint is about the landlord’s handling of the repairs to the resident’s windows and back door and the level of compensation offered.

Town and Country Housing (202105861)

The complaint is about: the landlord’s decision to dispose of the resident’s personal belongings; the level of compensation offered by the landlord’s insurers.

Waverley Borough Council (202220267)

The complaint concerns how the landlord responded to the resident’s reports of: Leaks into the wet room of his property. Damp and mould in the property’s wet room and hallway.

The Riverside Group Limited (202223082)

The complaint is about the landlord’s response to the resident’s concerns regarding the condition of the property when it was let to her.

Arcon Housing Association Limited (202214232)

The complaint is about the landlord’s response to a request for an onsite evening meeting to discuss the handling of reports of anti-social behaviour.

Camden Council (202120034)

The complaint is about the landlord’s: Response to reports of the lift being out of order. Handling of the complaint.

Clarion Housing Association Limited (202009112)

The complaint is about the landlord’s response to the resident's reports of: Damp and mould in the property. A rodent infestation in the communal areas. Repeated boiler repairs. This report will also look at the landlord’s complaint handling.