Joseph Rowntree Housing Trust (202213814)
The complaint concerns how the landlord handled a rechargeable repair to replace a thermostat in the resident’s property.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Lewes District Council (202222261)
The complaint concerns the information given by the landlord relating to the administration of the service charge.
Lewisham Council (202120967)
The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling.
London Borough of Redbridge (202212305)
The complaint concerns: How the landlord handled the resident's reports of outstanding repair issues, including damp and mould in their property, following a leak from the property above. The associated formal complaint into this matter.
Magenta Living (202220432)
The complaint is about: The landlord's handling of the resident's reports of mice infestation. The landlord’s associated complaint handling.
Metropolitan Thames Valley Housing (MTV) (202210801)
The complaint is about the landlord’s response to the resident’s reports about: Issues with his boiler and flooding Service charges The landlord’s complaint handling has also been investigated.
Midland Heart Limited (202209417)
The complaint is about the landlord's handling of the resident’s reports of noise nuisance from a neighbour’s property.
Notting Hill Genesis (NHG) (202208938)
The complaint is about the landlord’s handling of: The residents report of domestic noise from the neighbour’s property. The record keeping.
Notting Hill Genesis (NHG) (202221363)
The complaint is about the landlord’s: Handling of repairs to the communal front entrance door lock. Complaint handling.
Richmond Housing Partnership Limited (202112026)
The complaint is about: the landlord’s handling of the resident as a perpetrator of antisocial behaviour (ASB); an alleged data breach, and; the landlord’s complaint handling.