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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Orbit Housing Association Limited (202322643)

The complaint is about the landlord's response to various reports of repairs within the property, including damp and mould. The Ombudsman has also considered the landlord’s complaint handling.

Peabody Trust (202316612)

The complaint is about the landlord’s response to the resident’s: Reports of a leak from the roof, and subsequent repairs. Request for new windows. Request for front door repairs. The Ombudsman has also considered the landlord’s complaint handling.

Richmond Housing Partnership Limited (202311096)

The complaint is about: The landlord’s handling of the resident’s reports of broken floorboards. The landlord’s handling of the resident's request for a radiator to be fitted in the kitchen. The landlord’s handling of the resident’s requests for adaptations in the bathroom. The landlord’s handling of the resident’s request for the windows to be cleaned. The landlord’s response to the resident’s concerns about accessing the building and his property given his disabilities. The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the resident’s vulnerabilities, health and welfare concerns. The landlord’s handling of the resident’s complaint.

Royal Borough of Kensington and Chelsea (202303698)

The resident’s complaint is about: The landlord’s handling of remedial works following a leak and its response to the resident’s reports of a rodent infestation. The Ombudsman will consider the landlord’s complaint handling.

Sanctuary Housing Association (202305733)

The complaint is about the landlord’s: Response to the resident’s reports of repairs to her windows and door. Response to the resident’s reports of subsidence in the property. Complaint handling.

Southern Housing (202227212)

The complaint is about the landlord’s handling of: Repairs to windows in the property. Flooding outside the property. Repairs to the bathroom floor. Complaint handling.

Stonewater Limited (202324238)

The complaint is about: The landlord’s handling of repairs following the resident’s reports of leaks in his property, and damp and mould. The landlord’s handling of the decant process. The landlord’s handling of reports of services not being carried out, including grounds maintenance. The landlord’s handling of the associated complaint.