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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Sanctuary Housing Association (202314757)

The complaint is about: The landlord's decision that the resident cannot store her electric wheelchair (the wheelchair) in the communal corridor due to fire safety concerns. The associated complaint.

Tamworth Borough Council (202303925)

The complaint is about the landlord’s response to: The resident’s report that the contractor did not give him adequate notice of the additional work needed to his property or the impact of the work. The resident’s report that the contractor damaged his property and possessions.

Wandsworth Council (202321915)

The resident has complained about the landlord’s handling of reports of anti-social behaviour (ASB) from a neighbouring property, in particular noise from a dog.

Clarion Housing Association Limited (202226110)

The complaint is about the landlord’s: Response to the resident’s request for compensation for her flooring. Handling of repairs for damp and mould in the resident’s property. Handling of pest control work. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

Nottingham City Homes Limited (202307947)

The complaint is about the landlord’s response to the resident’s request to carry out fencing works. The Ombudsman has also considered the landlord’s complaint handling.

Silva Homes Limited (202347386)

The complaint is about the landlord’s handling of the resident’s: Reports about damp and mould throughout the property. Reports about leaks into the bathroom and under the sink. Concerns about asbestos disturbance due to the leaks. Formal complaint.

Bolton at Home Limited (202308668)

The complaint is about the landlord’s handling of: Damp and mould in the resident’s home, and associated repairs. The associated complaint. Its installation of a positive input ventilation system in the resident’s home.

East Devon District Council (202234448)

The complaint is about the landlord’s handling of the resident’s reports about: Her dispute with her neighbour. The conduct of the landlord’s staff and her request to deal with a female officer.