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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

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London & Quadrant Housing Trust (L&Q) (202218346)

The complaint is about the landlord’s response to the resident about: A pest infestation. Works being done to the flat below without notice. His concerns that problems with the property cause him health issues.

London Borough of Harrow (202305653)

The complaint is about the landlord’s handling of: The resident’s reports that her boiler was faulty, including a period when it would not switch off. The resident’s rehousing application. The associated complaints.

Paragon Asra Housing Limited (202403682)

The complaint is about the landlord’s handling of: The resident’s report of a leak causing damp and mould and reports of a lack of communication. The associated complaints.

Regenda Limited (202410072)

The complaint is about the landlord’s handling of the resident’s reports of: A leak from the toilet. Damp and mould.

Richmond Housing Partnership Limited (202120943)

The complaint is about the landlord’s response to the resident’s concerns about: Damaged asbestos tiles. Repairs relating to leaks and a boiler cupboard. The Ombudsman has also investigated the landlord’s: Record keeping. Handling of the associated complaint.

Southway Housing Trust (Manchester) Limited (202125549)

The complaint is about the landlord’s response to: Reports of antisocial behaviour by the resident’s neighbour. Concerns about the conduct of the resident’s son. The Ombudsman has also considered the landlord’s complaint handling.