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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

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Homes Plus Limited (202318747)

The complaint is about the landlord’s handling of the resident’s report of: Defects and concerns about the property after she moved in. Alleged discrimination.

SHAL Housing Limited (202226625)

The complaint is about the landlord’s handling of the resident’s concerns about: Repairs to the guttering. A lack of hot water in the property. Repairs to the bathroom window. Damp and mould. Staff conduct The complaint.

Hammersmith and Fulham Council (202409992)

The complaint is about: The landlord’s response to reports of antisocial behaviour. The associated complaint handling. The Ombudsman has also considered the landlord’s record keeping.

Peabody Trust (202217946)

The resident’s complaint is about the landlord’s response to his reports that his bedroom is too cold and his request for a rent reduction due to the bedroom being unusable.

Tower Hamlets Homes (202306957)

The complaint is about the landlord’s handling of: The resident reports of noise disturbances from a neighbour. The resident’s reports of leaks in the property. The associated complaint.