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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Settle Group (202420827)

The complaint is about the landlord’s handling of the resident’s request for cladding on his property.

The Guinness Partnership Limited (202419981)

The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Reports of drainage issues. Request for reimbursement for property damage. Request for a property transfer. We have also investigated the landlord’s handling of the complaint.

Clarion Housing Association Limited (202318587)

The complaint is about the landlord's handling of the termination of the tenancy, which resulted in rent arrears under the former tenancy. The Ombudsman has also considered the landlord’s complaint handling.

One Housing Group Limited (202318433)

The complaint is about the landlord’s handling of the resident’s request for a breakdown of service charges and communication about those charges.

ReSI Homes Limited (202326115)

The complaint concerns the landlord’s handling of: The resident’s request for a breakdown of the service charges. The resident’s reports of antisocial behaviour (ASB). Concerns about subletting.

Colchester City Council (202300696)

The complaint is about the landlord's response to the resident’s: Request for repairs. Complaint about damage caused to her flooring. Concerns regarding removal of asbestos. Decision to fit laminate flooring.  The Ombudsman has also considered the landlord’s complaint handling.

Stevenage Borough Council (202342284)

The complaint is about the resident’s reports of damp, mould and water ingress. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.