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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Southwark Council (202422298)

The complaint is about the landlord’s response to the resident’s concerns about service charges for major works.

London Borough of Ealing (202438638)

The resident’s complaint is about the landlord’s handling of: Leaks into the property. Damp, mould and condensation in the property. The Ombudsman has also considered the landlord’s complaints handling.

Orbit Group Limited (202409476)

The complaint is about the landlord’s handling of the resident’s request for repairs and improvements to be made to the communal washing area.

Derby City Council (202424232)

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Formal complaint.