Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Orbit Group Limited (202342592)

The complaint is about the landlord’s response to reports of noise.

GreenSquareAccord Limited (202343708)

The complaint is about the landlord’s handling of the resident’s reports of damp, mould and a foul smelling odour persisting in the property .

London Borough of Hillingdon (202334408)

The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Request for a property transfer.

Stonewater Limited (202231631)

The complaint is about the landlord’s handling of repairs, specifically: A leak in the bathroom and the associated repairs. An electrical safety concern. Inadequate ventilation in the kitchen. A rotten skirting board in the bedroom. The Ombudsman has also investigated the landlord’s complaint handling.

Lewisham Council (202321470)

The complaint is about the landlord’s handling of: The resident’s request to be rehoused due to overcrowding. A pest problem. The resident’s reports of a leak. The Ombudsman will also be considering the landlord’s complaint handling.

A2Dominion Housing Group Limited (202316378)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.

Birmingham City Council (202314530)

The complaint is about the landlord’s handling of the resident’s reports of: A leak under the kitchen sink. Not having cooking facilities for an extended period of time. The resident has also complained about the landlord’s handling of her formal complaint.

London Borough of Hackney (202333490)

The complaint is about: The landlord’s handling of reports of antisocial behaviour. The landlord’s handling of the associated complaints, including the level of compensation offered.

Sandwell Metropolitan Borough Council (202229853)

The complaint is about the landlord’s handling of: The resident’s report of noise disturbance from a neighbouring property. The resident’s concerns about the level of noise transference between his property and his neighbour’s property. The associated complaint.

Southwark Council (202232546)

The complaint is about the landlord’s response to the resident’s reports of noise nuisance and anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.