Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

Select outcome

Tenure

Select tenure

Orders

Select order

Hyde Housing Association Limited (202125832)

The complaint is about the landlord’s: Response to the resident’s report of a roof leak and other outstanding repairs. Response to the resident’s rent query. Complaint handling.

Paragon Asra Housing Limited (202122275)

The complaint is about the landlord’s response to the resident’s request for a: Boiler repair. Window repair. The Ombudsman has also considered the landlord’s complaint handling.

Chelmer Housing Partnership Limited (202122681)

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance and her request to move.

Housing Solutions (202210859)

The complaint is about the landlord's handling of the resident's reports of noise nuisance from a neighbour.

ForHousing Limited (202220869)

The complaint is about: The landlord’s handling of repairs in the property because of damp and mould. The landlord’s handling of the associated complaints.

Notting Hill Genesis (NHG) (202123372)

The complaint is about the landlord's handling of the resident's reports of an ongoing leak into her property. This service has also considered the landlord’s handling of the resident’s complaint in this investigation.

Lambeth Council (202217300)

The complaint is about the landlord’s handling of repairs to the bathroom. The Ombudsman has decided to investigate the landlord’s complaint handling.

Notting Hill Genesis (NHG) (202216977)

REPORT COMPLAINT 202216977 Notting Hill Genesis (NHG) 26 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Clarion Housing Association Limited (202126890)

The complaint is about the landlord’s handling of the resident’s: contents insurance account. complaint.

Epping Forest District Council (202125385)

The complaint is about the landlord’s handling of: reports of leaks, damp and mould in the property. repairs needed in the property. The resident has also complained about the impact of damp and mould on her family’s health. We have also considered the landlord’s: complaint handling. record keeping.