Contact us

Complaint form: Fill in the online complaint form

Email: info@housing-ombudsman.org.uk

Phone: 0300 111 3000

Calls are recorded for training and monitoring purposes.

Write to:
Housing Ombudsman Service
PO Box 152
Liverpool
L33 7WQ

Fax: 020 7831 1942

Please note: We would strongly encourage customers to use email or the online complaint form rather than sending post to our PO Box address in Liverpool as there will be delays. Please do not send original documents by post as we are unable to post them back to you. Also note that we will not be able to deal with large bundles of documents by post.

If you would like an update on your case, please email us at info@housing-ombudsman.org.uk quoting your complaint reference.

To update staff contact details and for all queries regarding landlord membership please contact membership@housing-ombudsman.org.uk.

If you have any questions regarding member invoicing or finance please email: membershipfinance@housing-ombudsman.org.uk.

This email address should only be used for complaints/comments about the Housing Ombudsman.

Email: complaintsaboutus@housing-ombudsman.org.uk

Write to:
Housing Ombudsman Service
PO Box 152
Liverpool
L33 7WQ

If you need more information, you can read about our approach to complaints about the Ombudsman.

For enquiries from the media please use the contact details below:

Email: press@housing-ombudsman.org.uk

Phone: 020 7421 3847

To request information under the Freedom of Information Act 2000, please do so in writing/email.

Include:

• Your name and address.
• A description of the information or documents you would like to see.
• How you would like the information sent to you. (For example, on paper, or via email.)

Send requests by letter or email

Write:
Housing Ombudsman Service
PO Box 152
Liverpool
L33 7WQ

Email: dpo@housing-ombudsman.org.uk