Podcasts
Our podcasts aim to provide insight on our casework and to share best practice for landlords. We look at topics from our spotlight reports and share key sector insights from across the organisation.
Season 5
In conversation with dispute resolution on responding to leaks
Episode 1 – March 2024
In this episode, Sector Learning and Development Lead Anthea Chilton talks to Adjudicator Steven Parfitt from the Housing Ombudsman about a case involving multiple leaks.
Season 4
Spotlight report on attitudes, respect and rights Part 2
Episode 4 – February 2024
In this episode, Sector Learning and Development Lead Victoria King talks to Zoe Miller, Compliance and Systemic Investigation Manager, and Paul Miller, Public Affairs and Parliamentary Officer, about our Spotlight report into attitudes, respect and rights.
In conversation with dispute resolution on responding to orders
Episode 3 – February 2024
During this podcast, we look at 2 cases involving noise complaints exploring the orders and recommendations made and what the landlord did to put things right.
Spotlight report on attitudes, respect and rights Part 1
Episode 2 – January 2024
In this podcast, Sector Learning and Development Lead Victoria King talks to Zoe Miller, Compliance and Systemic Investigation Manager, and Chris Harrison, Compliance Systemic Lead, about our Spotlight report into attitudes, respect and rights.
Damp and mould discussion with Coastline Housing
Episode 1 – December 2023
In this podcast, Sector Learning and Development Lead Victoria King talks to Mark England, Head of Innovation, Sustainability and Procurement at Coastline Housing.
Season 3
Spotlight report on Knowledge and Information Management
Episode 2 – July 2023
In this podcast, Sector Learning and Development Lead Victoria King speaks to Zoe Miller, our Compliance and Systemic Investigations Manager, about our recent Spotlight report on Knowledge and Information Management.
Noise complaints
Episode 1 – December 2022
In this podcast, the Housing Ombudsman Richard Blakeway talks to Victoria Smith, Senior Solicitor at Devonshires, about our Spotlight report into noise complaints.
Season 2
Deconstructed repair case
Episode 2 – June 2022
In this podcast episode, the Housing Ombudsman, Richard Blakeway talks to Sector Development Lead Dave Simmons, Adjudicators Alexandra Blacknell and Kani Deen.
Complaint Handling Code
Episode 1 – May 2022
In this podcast, Richard Blakeway talks to Sector Development Lead Dave Simmons, Head of Insight and Development, Rebecca Reed, Head of Business Services at Tpas, Louise Holt and Head of Customer Engagement at Community Gill Mooney about our Strengthened Complaint Handling Code.
Season 1
Disrepair protocol
Episode 4 – February 2022
In this podcast episode, Richard Blakeway, the Housing Ombudsman, talks to Sector Development Lead Dave Simmons, Head of Dispute Resolution Jennifer Ryans and Quality Standards Manager Elizabeth Eves about why there has been a significant increase in legal disrepair claims and what that means for complaint procedures.
Spotlight report on damp and mould
Episode 3 – November 2021
In this latest podcast episode Catherine Ryder, Director of Policy and Research at the National Housing Federation, joins Housing Ombudsman Richard Blakeway to discuss issues featured in our Spotlight report on damp and mould.
Insight from the Ombudsman’s caseworkers
Episode 2 – September 2021
The second episode of our podcast, Richard Blakeway the Housing Ombudsman, and Dave Simmons, sector development lead, talk about how the Ombudsman reaches severe maladministration decisions with examples discussed by caseworkers.
Relaxing the rules and returning to the new normal
Episode 1 – July 2021
The first episode features Richard Blakeway, the Housing Ombudsman, together with Verity Richards, Head of Dispute Support, and David Simmons, our Sector Engagement Lead, talking about the complaints we have seen that have been affected by the Covid-19 pandemic, in the week that restrictions change.