Applications are open to join the next Housing Ombudsman Resident Panel – find out more Housing Ombudsman Resident Panel.

Podcasts

Our podcasts aim to provide insight on our casework and to share best practice for landlords. We look at topics from our spotlight reports and share key sector insights from across the organisation.

Season 5

Podcast icon

In conversation with dispute resolution on responding to leaks

Episode 1 – March 2024

In this episode, Sector Learning and Development Lead Anthea Chilton talks to Adjudicator Steven Parfitt from the Housing Ombudsman about a case involving multiple leaks.

Listen to the podcast (opens in a new tab)

Season 4

Podcast icon

Spotlight report on attitudes, respect and rights Part 2

Episode 4 – February 2024

In this episode, Sector Learning and Development Lead Victoria King talks to Zoe Miller, Compliance and Systemic Investigation Manager, and Paul Miller, Public Affairs and Parliamentary Officer, about our Spotlight report into attitudes, respect and rights.

Listen to the podcast (opens in a new tab)
Podcast icon

In conversation with dispute resolution on responding to orders

Episode 3 – February 2024

During this podcast, we look at 2 cases involving noise complaints exploring the orders and recommendations made and what the landlord did to put things right.

Listen to the podcast (opens in a new tab)
Podcast icon

Spotlight report on attitudes, respect and rights Part 1

Episode 2 – January 2024

In this podcast, Sector Learning and Development Lead Victoria King talks to Zoe Miller, Compliance and Systemic Investigation Manager, and Chris Harrison, Compliance Systemic Lead, about our Spotlight report into attitudes, respect and rights.

 

Listen to the podcast (opens in a new tab)
Podcast icon

Damp and mould discussion with Coastline Housing

Episode 1 – December 2023

In this podcast, Sector Learning and Development Lead Victoria King talks to Mark England, Head of Innovation, Sustainability and Procurement at Coastline Housing.

Listen to the podcast (opens in a new tab)

Season 3

Podcast icon

Spotlight report on Knowledge and Information Management

Episode 2 – July 2023

In this podcast, Sector Learning and Development Lead Victoria King speaks to Zoe Miller, our Compliance and Systemic Investigations Manager, about our recent Spotlight report on Knowledge and Information Management.

Listen to the podcast (opens in a new tab)
Podcast icon

Noise complaints

Episode 1 – December 2022

In this podcast, the Housing Ombudsman Richard Blakeway talks to Victoria Smith, Senior Solicitor at Devonshires, about our Spotlight report into noise complaints.

Listen to the podcast (opens in a new tab)

Season 2

Podcast icon

Deconstructed repair case

Episode 2 – June 2022

In this podcast episode, the Housing Ombudsman, Richard Blakeway talks to Sector Development Lead Dave Simmons, Adjudicators Alexandra Blacknell and Kani Deen.

Listen to the podcast (opens in a new tab)
Podcast icon

Complaint Handling Code

Episode 1 – May 2022

In this podcast, Richard Blakeway talks to Sector Development Lead Dave Simmons, Head of Insight and Development, Rebecca Reed, Head of Business Services at Tpas, Louise Holt and Head of Customer Engagement at Community Gill Mooney about our Strengthened Complaint Handling Code.

Listen to the podcast (opens in a new tab)

Season 1

Podcast icon

Disrepair protocol

Episode 4 – February 2022

In this podcast episode, Richard Blakeway, the Housing Ombudsman, talks to Sector Development Lead Dave Simmons, Head of Dispute Resolution Jennifer Ryans and Quality Standards Manager Elizabeth Eves about why there has been a significant increase in legal disrepair claims and what that means for complaint procedures. 

Listen to the podcast (opens in a new tab)
Podcast icon

Spotlight report on damp and mould

Episode 3 – November 2021

In this latest podcast episode Catherine Ryder, Director of Policy and Research at the National Housing Federation, joins Housing Ombudsman Richard Blakeway to discuss issues featured in our Spotlight report on damp and mould.

 

Listen to the podcast (opens in a new tab)
Podcast icon

Insight from the Ombudsman’s caseworkers

Episode 2 – September 2021

The second episode of our podcast, Richard Blakeway the Housing Ombudsman, and  Dave Simmons, sector development lead, talk about how the Ombudsman reaches severe maladministration decisions with examples discussed by caseworkers.

Listen to the podcast (opens in a new tab)
Podcast icon

Relaxing the rules and returning to the new normal

Episode 1 – July 2021

The first episode features Richard Blakeway, the Housing Ombudsman, together with Verity Richards, Head of Dispute Support, and David Simmons, our Sector Engagement Lead, talking about the complaints we have seen that have been affected by the Covid-19 pandemic, in the week that restrictions change.

Listen to the podcast (opens in a new tab)