Knowledge and information management training on the Learning Hub
The training on this page is available exclusively to member landlords on the Learning Hub.
On this page
About this training
Effective complaint handling is central to good landlord-resident relationships.
Our training helps you:
- improve knowledge and information management – understand best practices and apply them in your organisation
- enhance service delivery – learn how effective data use can lead to better outcomes for residents
- stay informed on industry recommendations – explore findings from Spotlight reports and follow-up guidance
- develop practical skills – through scenario-based learning and real-world examples
Choose from in-depth eLearning courses, quick microlearning modules, real case studies, and expert podcasts.
Who can access this training
Only those who work in member organisations can access this training.
To use the courses, create a Learning Hub account. You’ll need a separate login.
eLearning courses
Spotlight report on knowledge and information management
Explore the findings and recommendations from our Spotlight report on knowledge and information management (May 2023). Learn how using data well can improve services and outcomes.
What you’ll learn:
- what knowledge and information management means in practice
- the 4 key data topics covered in the report
- good practice examples from real case studies
Once you’ve completed the module, you can sign up for our virtual classroom to explore the recommendations in more depth and discuss how to embed them in your organisation.
Why take this course:
- free and easy to access
- CPD-accredited
- based on real findings and practical examples
- helps you improve data use and service delivery
- includes access to a virtual classroom for deeper learning
Follow up report: Spotlight on knowledge and information management
This CPD-accredited course builds on our original Spotlight report on knowledge and information management and the one-year-on follow-up. Explore updated recommendations and learn how to apply them in your organisation.
The course includes 5 short modules and ends with a quiz.
What you’ll learn:
- expectations around knowledge and information management
- key findings and recommendations from both reports
- how to implement improvements in your organisation
Why take this course:
- free and easy to access
- CPD-accredited
- scenario-based learning with practical tools
- finish with a short quiz and download your certificate
Webinars
Gain practical skills and insights to manage your properties more effectively through our year-round workshops.
Access free online training anytime on our Learning Hub to stay ahead and grow your expertise.
Case studies
Knowledge and information management case studies
Explore how landlords manage records and share information well, and where poor practices lead to inconsistent services.
These examples provide vital insight into how landlords information and data management.
Podcasts
Knowledge and information management playlist
Dive into a series of thought-provoking conversations designed to help you master knowledge and information management. These episodes bring together sector experts and leaders to share practical insights, success stories, and strategies that make a real difference.