17 January 2023
The Housing Ombudsman has issued a special report on Birmingham City Council after concerns about the landlord’s complaint handling and compensation.
Continue reading about Ombudsman issues special report on Birmingham City Council after wider investigation finds fundamental failures
12 January 2023
The Ombudsman found severe maladministration for A2Dominion’s failure to fix various problems with a resident’s heating and hot water supply over a number of years.
Continue reading about Severe maladministration for A2Dominion after resident left without heating and hot water
A fire door sign, screwed into a fire door
10 January 2023
The Ombudsman made a severe maladministration finding for Wandle after it failed to confirm whether the doors in a resident’s flat were fire-rated or needed replacing, despite numerous visits to the property.
Continue reading about Severe maladministration for Wandle’s lengthy delays on fire doors
House, Real Estate Agent, Backgrounds, Loan
15 December 2022
The Housing Ombudsman has used its latest Insight report to share good practice on a variety of cases, including how swift or timely action by landlords can impact complaint outcomes positively.
Continue reading about Ombudsman’s latest Insight report shares landlord’s good practice as upheld cases rise
14 December 2022
The Housing Ombudsman has written to the London Borough of Islington, stating its intention to carry out a wider investigation into the landlord after its poor handling of damp and mould reports and resulting complaints.
Continue reading about Ombudsman launches wider investigation into Islington Council after repeated damp and mould failures
12 December 2022
The Ombudsman made a severe maladministration finding for Birmingham City Council’s handling of a disrepair claim, with the council failing on multiple occasions to take action when prompted by the resident and the local MP.
Continue reading about Severe maladministration for Birmingham City Council’s inaction on disrepair
Unhappy and disappointed customer giving low rating and negative feedback in survey, poll or questionnaire. Sad and dissatisfied man giving review about service quality. Bad user experience.
8 December 2022
The Housing Ombudsman’s annual complaints review for 2021-22 shows that property condition remains the biggest area of complaint about social landlords and more action is needed by social housing landlords to improve the quality of homes and service.
Continue reading about Ombudsman’s annual review of sector’s performance identifies 32 landlords with high failure rate
Mold growth. Mould spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water
6 December 2022
The Ombudsman made a severe maladministration finding for Orbit Group’s handling of reports of damp and mould, which left a resident and her son in an unsuitable home with a slug infestation.
Continue reading about Ombudsman awards £5,000 to resident after Orbit’s severe maladministration on damp and mould case
Tenancy agreement for rental lease and keys.
1 December 2022
The Ombudsman found severe maladministration for Clarion’s failings in handling a resident’s request to be removed from a tenancy. It had a significant impact on the resident as he was unable to start a new tenancy so did not have a secure home for two years and caused him considerable time and effort in pursuing the issue.
Continue reading about Severe maladministration for Clarion’s excessive delay in removing resident from tenancy
A hand holding a fountain pen and about to sign a letter. Styling and small amount of grain applied.
29 November 2022
The Housing Ombudsman has today written to social landlords about complaints relating to damp and mould asking them to renew their focus on the recommendations in its Spotlight report on the topic published last year.
Continue reading about Ombudsman writes open letter to social landlords urging renewed focus on damp and mould approach