Press releases Archives - Page 18 of 19

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Ombudsman’s new powers take effect including working with the Regulator

1 September 2020

New powers in the revised Housing Ombudsman Scheme that takes effect from today (1 September) will help improve awareness, accessibility and speed of complaint resolution.

Light bulb with wood house on the table, a symbol for construction, Creative light bulb idea, power energy or business idea concept ecology, loan, mortgage, property or home.

Third Insight report highlights Covid-19 impact on complaints

30 July 2020

Our latest Insight report looks at complaints data and case studies from April to June 2020, and shows the impact of the Covid-19 lockdown on the volume and nature of complaints we received.

Hand Pushing Blue Complaints Modern Laptop Keyboard Key. 3D Illustration.

New complaints code aims for speedier redress and more consistency

7 July 2020

The Housing Ombudsman has published a new Complaint Handling Code providing a framework for high-quality complaint handling and greater consistency across landlords’ complaint procedures.

Ombudsman’s second Insight report shares latest data and case studies

22 June 2020

Our latest Insight report looks at complaints data and case studies from the second half of 2019-20, together with some key lessons drawn from those to share with landlords.

Business Plan 2020-21 and revised Scheme published

3 March 2020

The Housing Ombudsman has published its Business Plan for 2020-21 together with a revised Scheme

New Insight report shares knowledge and learning from casework

23 January 2020

We have launched the first in a new series of reports providing insight into our complaints data and individual complaints

Housing Ombudsman Annual Report 2018-19 image

Annual Report 2018-19 published

23 July 2019

The Housing Ombudsman’s Annual Report and Accounts for 2018-19, published today, shows strong performance throughout the year at the same time as dealing with significant increases in demand.

New report puts the spotlight on complaints about repairs

28 March 2019

We have launched the first in a new series of reports which shares the learning from our complaints and provides good practice points to help landlords improve their services and complaint handling.