16 November 2022
The Ombudsman, Richard Blakeway, has today written to the Chief Executive of Rochdale Boroughwide Housing, following the coroner’s verdict on the Awaab Ishak inquest.
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14 November 2022
The Ombudsman issued 45 complaint handling failure orders between July and September 2022, the highest number since they came into effect.
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10 November 2022
The Housing Ombudsman made three findings of severe maladministration for Johnnie Johnson Housing’s significant failings in responding to a resident’s complaint about anti-social behaviour, together with its record keeping and complaint handling.
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8 November 2022
The Ombudsman has issued a call for evidence to support its next systemic investigation which will look at record keeping and data management.
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Repair work at neighbours. Irritated elderly woman sit on sofa cover ears with hands annoyed by noisy neighbors suffers from headache wishes silence. Thin walls at home, flat without sound insulation
24 October 2022
Our report, Spotlight on noise complaints: Time to be heard, brings together learning from a review of more than 800 noise related cases dealt with over three years together with insight from 374 responses to our call for evidence plus interviews with front line staff and residents of some individual landlords.
Continue reading about Fundamental unfairness in landlords handling of noise nuisance complaints, says Ombudsman following systemic investigation
20 October 2022
We found severe maladministration for Catalyst’s significant failings in handling a complaint from shared owners about cold and draughty rooms and other defects in their new build house. The landlord’s responses did not sufficiently identify what had gone wrong, what action would be taken to remedy the defects or assess to what extent it had met its responsibility.
Continue reading about Severe maladministration for Catalyst’s handling of complaint on new build defects prompts wider investigation
line soundwave abstract background with voice music technology
18 October 2022
Cases relating to complaints about noise feature in our latest decisions published as part of our regular fortnightly publication. It comes ahead of our next systemic investigation focused on noise complaints to be published later this month, which will make recommendations and share learning across the sector.
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13 October 2022
The Ombudsman made two findings of severe maladminstration for Onward Homes’ failings in handling a resident’s complaint about damp and mould caused by rotten window frames and her request for compensation due to damaged belongings.
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29 September 2022
We have published our latest Insight report covering April to June 2022. It shows that complaint volumes remain high, with the service receiving 6,009 enquiries and complaints over the three month period.
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Close-up Of Woman Cleaning Mold From Wall Using Spray Bottle And Sponge
20 September 2022
The Ombudsman made two severe maladministration findings about Southern Housing after a resident made repeated reports about damp and mould in her home over a lengthy period.
Continue reading about Two severe maladministration findings for Southern Housing following damp and mould investigation