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Mold growth. Mould spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water

Barking and Dagenham Council ordered to pay £6,000 after property condition forced family to share one bedroom

1 August 2023

The Ombudsman has made a severe maladministration finding against Barking and Dagenham Council after it didn’t act effectively enough and mishandled the repairs over damp and mould.

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Ombudsman orders L&Q to pay £142,000 in compensation after finding ‘prolonged period of decline’ in special investigation

27 July 2023

The Ombudsman has released its special report into L&Q, finding that the landlord failed to address core issues and cultural failures which therefore led to a prolonged period of decline in services.

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Southwark Council’s ‘life impacting’ failings for two households results in severe maladministration

25 July 2023

The Ombudsman has made two findings of severe maladministration in two cases after the landlord “failed to act appropriately” when various issues were raised on service charges and a mutual exchange.

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New-look Insight report focuses on emerging themes and key lessons from recurring themes

20 July 2023

The Ombudsman’s Insight reports will now feature learning for the sector on the emerging trends, as well as a dive into some of the big themes we’ve seen over the past quarter.

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Mould and damp staining painted wall surface around an internal home window.

Livv Housing Group ordered to pay nearly £3,000 after severe record failings left resident in damp home for four years

18 July 2023

The Ombudsman has made two findings of severe maladministration for Livv Housing Group after its poor response to leaks and damp, as well as its inadequate record keeping.

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Aster Group to pay £5,700 after wheelchair user with inadequate flooring served section 21 notice

13 July 2023

The Ombudsman has made two findings of severe maladministration for Aster Group after it left a resident with inadequate flooring at the start of a tenancy and did not appropriately process the complaint.

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Lambeth Council to undergo inspection into complaint handling from Ombudsman after ‘concerning’ reoccurrence of cases

11 July 2023

The Ombudsman has used powers within its Scheme to scrutinise Lambeth Council’s complaint handling, following the same residents facing repeat issues.

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Hyde’s ‘severely protracted’ complaints handling left resident without redress for nearly a year

6 July 2023

The Ombudsman has found severe maladministration in how the Hyde Group handled a residents’ complaint and its subsequent compensation offer.

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Ombudsman uncovers ‘culture of apathy’ at London landlord after special investigation report

4 July 2023

The Ombudsman has found a ‘culture of apathy’ underpinning the issues in the London Borough of Haringey, with investigations finding a maladministration rate of 82% and orders of over £50,000 in compensation to residents.

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Ombudsman highlights good practice from June including damp and mould case

30 June 2023

The Ombudsman has used a selection of good practice cases it has seen in the past month to share where other landlords can improve their services.

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