Welcome to our new website
24 May 2018
We are pleased to launch our new website today.
Continue reading about Welcome to our new websiteNews: News
Consumer redress in the housing market
8 May 2018
We welcomed the government’s consultation on ‘Strengthening consumer redress in the housing market’ and support the proposal to improve consumer access to redress across the housing and property sector.
Continue reading about Consumer redress in the housing marketTackling unfair practices in the leasehold market
16 January 2018
We responded to the government’s consultation ‘Tackling unfair practices in the leasehold market’ which looked at a range of measures to tackle unfair and unreasonable abuses of leasehold.
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New Homes Ombudsman consultation
16 January 2018
We responded to the All Party Parliamentary Group for Excellence in the Built Environment (APPGEBE) Inquiry, looking into the potential and detail for a New Homes Ombudsman.
Continue reading about New Homes Ombudsman consultationMayor’s draft London Housing Strategy consultation
11 December 2017
We have published a response to the Mayor of London’s draft of the London Housing Strategy. It focuses on the specific areas of the draft housing strategy which touches on the Housing Ombudsman’s role. Under […]
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Statement on cross-sector Housing Ombudsman consultation
30 November 2017
We welcome the Secretary of State’s announcement that there will be a consultation on options to improve redress across the housing sector.
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Image of consultation paper
Housing Ombudsman launches consultation on plans for 2018-19
15 November 2017
The Housing Ombudsman has published a consultation paper seeking views and insight from landlords and residents to help inform its plans for 2018-19. The paper provides a review of the year 2017-18 up to the […]
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Front cover of the Annual Report and Accounts 2016-17
Annual Report and Accounts 2016-17 published
13 July 2017
The Housing Ombudsman’s Annual Report and Accounts for 2016-17, shows continuous improvement in the service with increased productivity and high levels of customer satisfaction. In 2016-17 we received 15,112 complaints and new enquiries and closed […]
Continue reading about Annual Report and Accounts 2016-17 publishedMemorandum of Understanding with the Regulator of Social Housing signed
21 April 2017
The Housing Ombudsman signed a Memorandum of Understanding (MoU) with the Homes and Communities Agency’s Regulator of Social Housing. Setting out how the two bodies work with each other. It sets out how the Ombudsman […]
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Denise Fowler headshot
Housing Ombudsman Denise Fowler to take on new role
24 February 2017
Denise Fowler will be leaving her role as Housing Ombudsman in June 2017 to join Women’s Pioneer Housing as its new chief executive.
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