Richard Blakeway starts new role as Housing Ombudsman
2 September 2019
On 1 September 2019, Richard Blakeway stepped into the role of Housing Ombudsman
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Subscription invoices 2019-20
6 June 2019
The annual subscription invoices to landlords are being sent out this week. The invoices have changed this year so we’ve published some FAQs in anticipation of questions landlords may have and produced a guide, explaining […]
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Housing Ombudsman publishes new three-year plan
6 June 2019
We have published a new three-year corporate plan, setting out our strategy for the period 2019-22.
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Online complaint form: technical issues
6 June 2019
We experienced some technical issues with our online complaint form between 3 and 6 June. It was temporarily unavailable during most of this period but if you were able to submit a complaint using the […]
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New report puts the spotlight on complaints about repairs
28 March 2019
We have launched the first in a new series of reports which shares the learning from our complaints and provides good practice points to help landlords improve their services and complaint handling.
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Response to Strengthening Consumer Redress report
24 January 2019
Housing Ombudsman’s statement in response to ‘Strengthening Consumer Redress in the Housing Market: Summary of responses to the consultation and the Government’s response‘ – “We welcome joining up between redress schemes to make it easier […]
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Housing Ombudsman issues special report on Metropolitan
16 January 2019
The Housing Ombudsman has published a special report concerning non-compliance with one of its orders issued to Metropolitan Thames Valley Housing.
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Housing Ombudsman launches consultation on three year corporate plan
12 November 2018
We have launched a consultation seeking views on our three year corporate plan, 2019-22, and supporting plan for the first year.
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Our response to the social housing green paper
7 November 2018
We welcome the government’s new vision for social housing set out in the green paper, A new deal for social housing.
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New case studies added
13 September 2018
We have added three new case studies to our website. The case studies help to illustrate the range of complaint subjects we deal with and how we can help at different stages of the complaints process.
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