New guidance for landlords
10 February 2020
We’ve published new guidance notes aimed at assisting landlords with policies and in responding to complaints
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New Insight report shares knowledge and learning from casework
23 January 2020
We have launched the first in a new series of reports providing insight into our complaints data and individual complaints
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New HQN repairs workshops for 2020
13 December 2019
We’ve arranged a new a series of workshops to help landlords deal with repairs complaints
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Changes to the designated person role during the General Election period
14 November 2019
As Parliament is currently dissolved, only local councillors and tenant panels can refer complaints to our Service.
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Housing Ombudsman launches consultations for improved service
25 October 2019
We’ve launched consultations on two documents aimed at providing a faster, more accessible and more transparent service.
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Richard Blakeway starts new role as Housing Ombudsman
2 September 2019
On 1 September 2019, Richard Blakeway stepped into the role of Housing Ombudsman
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Subscription invoices 2019-20
6 June 2019
The annual subscription invoices to landlords are being sent out this week. The invoices have changed this year so we’ve published some FAQs in anticipation of questions landlords may have and produced a guide, explaining […]
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Housing Ombudsman publishes new three-year plan
6 June 2019
We have published a new three-year corporate plan, setting out our strategy for the period 2019-22.
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Online complaint form: technical issues
6 June 2019
We experienced some technical issues with our online complaint form between 3 and 6 June. It was temporarily unavailable during most of this period but if you were able to submit a complaint using the […]
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New report puts the spotlight on complaints about repairs
28 March 2019
We have launched the first in a new series of reports which shares the learning from our complaints and provides good practice points to help landlords improve their services and complaint handling.
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