15 January 2021
Please note that due to the impact of current lockdown restrictions and staff resourcing issues, we are temporarily reducing the operating times of our phone service.
Continue reading about Temporary phone line hours and post arrangements
22 December 2020
New HQN workshops dates released
Continue reading about New HQN Workshops for 2021
18 December 2020
We have added new webinar dates on the Complaint Handling code for 2021
Continue reading about New 2021 dates set for Complaint Handling Code webinars
17 December 2020
Our latest Insight report, published today, looks at complaints data for the second quarter of 2020-21, July to September 2020.
Continue reading about Ombudsman’s Insight report shares latest data and case studies
15 December 2020
We experienced some temporary technical issues with our online complaint form between 6pm on Thursday 10 December and up to 3pm on Monday 14 December.
Continue reading about Online complaint form: temporary technical issues
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9 December 2020
Our new performance data reports feature all landlords in our Scheme with complaints recorded in 2019-20.
Continue reading about Housing Ombudsman publishes performance data on landlords
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27 November 2020
A special issue of our e-newsletter on our Business plan 2021-22 consultation document is out now
Continue reading about E-newsletter: Special Consultation issue out now
24 November 2020
We have published a consultation paper seeking feedback on our business plan 2021-22
Continue reading about Housing Ombudsman launches consultation on plans for 2021-22
11 November 2020
The latest issue of our e-newsletter, Housing Ombudsman News, is out now
Continue reading about E-newsletter: November issue out now
22 October 2020
We have issued a report on complaints where severe maladministration was found in 2019-20
Continue reading about Report published on five cases of severe maladministration