Applications are open to join the next Housing Ombudsman Resident Panel – find out more Housing Ombudsman Resident Panel.

News: News

Photograph of various tools and wooden house Wooden white house toy and construction tools on wooden background with copy space.Real estate concept, New house concept, Finance loan business concept, Repair maintenance concept

Online casebook reaches almost 1,000 decisions

19 October 2021

The Housing Ombudsman’s online casebook continues to expand and now includes almost 1,000 decisions, providing learning for the sector and demonstrating the difference complaints can make for individual residents.

Continue reading about Online casebook reaches almost 1,000 decisions
house-mould on wall

Two severe maladministration findings for Inquilab after resident lives with damp and mould for two years 

7 October 2021

The Housing Ombudsman has made two findings of severe maladministration following an investigation into Inquilab Housing Association’s failure to respond to a resident’s requests to deal with damp and mould in her home and for its subsequent poor complaint handling.

Continue reading about Two severe maladministration findings for Inquilab after resident lives with damp and mould for two years 
Graphic of files and magnifying glass Some document folders under a magnifying glass. Digital illustration.

Housing Ombudsman finds severe maladministration after Golding Homes resident waits seven years for repairs

29 September 2021

The Housing Ombudsman has found severe maladministration for Golding Homes complaint handling. It followed a resident’s report of repairs, that she repeatedly made over a period of seven years from 2012 to early 2019.

Continue reading about Housing Ombudsman finds severe maladministration after Golding Homes resident waits seven years for repairs