Insight reports
What are Insight reports?
Our Insight reports provide insight into our complaints data, a selection of valuable case studies and key learning points and recommendations for the sector.
Their aim is to help landlords to make improvements and deliver better services for residents.
The Hosuing Ombudsman publishes Insight reports every 3 months.
Find out more about Insight reports by watching this video.
2023 to 2024
Issue 16, July to September 2023
Insight on service charges and the Ombudsman’s jurisdiction.
Issue 15, April to June 2023
Insight on data and individual cases April to June 2023.
2022 to 2023
Issue 14, January to March 2023
Insight on data and individual cases January to March 2023.
Issue 13, October to December 2022
Insight on data and individual cases October to December 2022.
Issue 12, July to September 2022
Insight on data and individual cases July to September 2022.
Issue 11, April to June 2022
Insight on data and individual cases April to June 2022.
2021 to 2022
Issue 10, January to March 2022
Insight on data and individual cases January – March 2022.
Issue 9, October to December 2021
Insight on data and individual cases October – December 2021.
Issue 8, July to September 2021
Insight on data and individual cases July to September 2021.
Issue 7, April to June 2021
Insight on data and individual cases April to June 2021.
2020 and 2021
Issue 6, January to March 2021
Insight on data and individual cases January to March 2021.
Issue 5, October to December 2020
Insight on data and individual cases October to December 2020.
Issue 4, July to September 2020
Insight on data and individual cases July to September 2020.
Issue 3, April to June 2020
Insight on data, individual complaints and learning April to June 2020.
2019 and 2020
Issue 2, October 2019 to March 2020
Insight on data and individual cases October 2019 to March 2020.
Issue 1, April to September 2019
Insight on data, individual complaints and learning April to September 2019.