Applications are open to join the next Housing Ombudsman Resident Panel – find out more Housing Ombudsman Resident Panel.

Contact us

Resident contact information

For general enquiries (including making a complaint about your landlord)

Complaint form: Fill in the online complaint form

Email: info@housing-ombudsman.org.uk

Phone: 0300 111 3000

Calls are recorded for training and monitoring purposes.

Write to:
Housing Ombudsman Service
PO Box 152
Liverpool
L33 7WQ

Fax: 020 7831 1942

Please note: We would strongly encourage customers to use email or the online complaint form rather than sending post to our PO Box address in Liverpool as there will be delays. Please do not send original documents by post as we are unable to post them back to you. Also note that we will not be able to deal with large bundles of documents by post.
Seeking an update on a complaint

Landlord contact information

Complaints about the Housing Ombudsman Service

For comments and complaints about the Housing Ombudsman

Press enquiries

General press enquiries contact details

Freedom of Information (FOI) requests

Make a Freedom of Information Act request
To request information under the Freedom of Information Act 2000, please do so in writing/email.

Include:
- Your name and address.
- A description of the information or documents you would like to see.
- How you would like the information sent to you. (For example, on paper, or via email.)
Send requests by letter or email

Write:
Housing Ombudsman Service
PO Box 152
Liverpool
L33 7WQ

Email: dpo@housing-ombudsman.org.uk