Damp and mould training on the Learning Hub
The training on this page is available exclusively to member landlords on the Learning Hub.
On this page
About this training
Managing damp and mould complaints well helps keep homes safe and relationships strong.
Our training will help you:
- spot the causes of damp and mould and follow best practice
- deal with complaints fairly and fix problems early using clear steps
- learn from real cases to make your processes better and stop issues coming back
Choose from in-depth eLearning courses, quick microlearning modules, real case studies, and expert podcasts.
Who can access this training
This training is for people who work in member organisations.
To access the courses, set up a Learning Hub account. You’ll need a separate login.
eLearning courses
Spotlight report on damp and mould
This CPD-accredited module shares the findings and recommendations from our Spotlight on damp and mould report (October 2021) and the one-year-on follow-up. Learn what causes damp and mould and how to resolve related complaints.
What you’ll learn:
- why damp and mould became a focus
- how complaints can help you learn and improve
- 10 success factors that make damp and mould plans work
Once you’ve completed the module, you can sign up for our virtual classroom. This will explore the recommendations in more depth and discuss how to embed them in your organisation.
Why take this course:
- it’s free and easy to access
- CPD-accredited
- includes practical tools and real scenarios
- ends with a short quiz and certificate
- gives you access to a virtual classroom for deeper learning
Webinars
Gain practical skills and insights to manage your properties more effectively through our year-round workshops.
Access free, online training anytime on our Learning Hub to stay ahead and grow your expertise.
Microlearning
What is damp and mould? Why does it happen?
Learn why damp and mould happens and how landlords can prevent it.
This short course helps you move from quick fixes to proactive solutions that protect health and homes.
Bitesize videos
Damp and mould bitesize learning
Watch our short videos for landlords on damp and mould.
These 2-minute videos share learning from our October 2025 severe maladministration report.
You’ll find videos on:
- assessing risk
- access issues
- putting things right
- untimely and poor inspections
- delayed works
Leaks bitesize learning
Leaks are one of the primary causes of damp and mould in homes. Watch our short videos for landlords on leaks.
These 2-minute videos share learning from our November 2025 severe maladministration report.
You’ll find videos on:
- repairs oversight
- leaks involving leaseholders and shared owners
Case studies
Damp and mould case studies
Explore how landlords effectively resolve damp and mould issues, and where poor management leads to negative outcomes.
These examples provide vital insight into how landlords are managing damp and mould cases.
Podcasts
Damp and mould playlist
Listen to our damp and mould playlist for practical tips and real stories. Hear from experts and casework specialists to improve services and stop complaints.
Listen anytime on SoundCloud.
Casework conversations playlist
Tune into our casework conversations series.
These podcasts share learning from our investigations. They highlight good practice from landlords and learning from failings in our casework.