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Ombudsman investigation into Hammersmith and Fulham Council finds some residents left ‘feeling anything but secure in their homes’ after ‘multiple and repeated failures’

20 February 2024

Ombudsman investigation into Hammersmith and Fulham Council finds some residents left ‘feeling anything but secure in their homes’ after ‘multiple and repeated failures’

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Wooden boards instead of windows. Wooden boards instead of windows.

One Housing’s poor record keeping compounds resident distress and landlord failings

15 February 2024

The Ombudsman found severe maladministration by One Housing Group in its record keeping following failures to resolve repair issues, the lack of clear service charge information, and the treatment of a resident’s complaints, all of which caused distress and inconvenience to the resident.

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People figures with comment clouds above their heads. Social communication. Information exchange. Rumors and gossip. Talk and chat. Discussion and dialogue. Public opinion poll. Dispute settling

Ombudsman calls for Royal Commission ‘to re-establish housing policy as a health intervention’ and create a long-term plan for social housing

23 January 2024

The Ombudsman has used its latest Spotlight report on attitudes, respect and rights to make several recommendations for landlords and policy makers, including a new Royal Commission for housing.

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Independent Reviewer’s report published

17 January 2024

The latest report of the Ombudsman’s Independent Reviewer of Service Complaints has been published. It is part of our commitment to learning from complaints about our service and to continually improve our performance. Adam Sampson […]

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Croydon Council urged to use learning as ‘springboard to deliver better services’ after four residents experience severe maladministration

16 January 2024

Croydon Council urged to use learning as ‘springboard to deliver better services’ after four residents experience severe maladministration

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