2024 - Housing Ombudsman

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Ombudsman highlights failings from 8 landlords in new approach to sharing learning from severe maladministration

9 April 2024

Ombudsman highlights failings from 8 landlords in new approach to sharing learning from severe maladministration

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Consultation launched on Housing Ombudsman’s proposed approach to Good Practice

26 March 2024

Consultation launched on Housing Ombudsman’s proposed approach to Good Practice

Ombudsman issues complaint handling learning in latest report ahead of Code becoming statutory

21 March 2024

Ombudsman issues complaint handling learning in latest report ahead of Code becoming statutory

Fungi growth and a child living in damp and mould for 3 years among 4 Guinness Partnership failings

19 March 2024

Fungi growth and a child living in damp and mould for 3 years among 4 Guinness Partnership failings

Ombudsman awards £40,000 in compensation to residents after Lewisham Council’s failings in damp and mould complaints

14 March 2024

Ombudsman awards £40,000 in compensation to residents after Lewisham Council’s failings in damp and mould complaints

Housing Ombudsman consults on 2024-25 Business Plan following another record year for complaints

12 March 2024

The Housing Ombudsman has launched its consultation on the 2024-25 Business Plan which it will use to deliver an independent, visible and proactive Ombudsman.

Expert panel helps Ombudsman to raise awareness and access amongst under-represented residents

8 March 2024

The Housing Ombudsman’s Accessibility and Inclusion Expert Group has concluded and has helped to improve accessibility to the Ombudsman.

Ombudsman opens applications for next Resident Panel

6 March 2024

The Housing Ombudsman is inviting social housing residents in England to apply to join its Resident Panel and contribute to the work it is doing to improve residents’ lives through landlords’ services.

‘Horrible’ and ‘intolerable’ conditions described by Peabody residents as Ombudsman makes 4 severe maladministration findings

5 March 2024

The Ombudsman has made 4 findings of severe maladministration for Peabody on a range of topics including complaint handling, adaptations and repairs.

Inaction on leaks and vulnerable residents left in damp and mould among 6 Birmingham City Council failings

22 February 2024

Inaction on leaks and vulnerable residents left in damp and mould among 6 Birmingham City Council failings

News:

Ombudsman highlights failings from 8 landlords in new approach to sharing learning from severe maladministration

Consultation launched on Housing Ombudsman’s proposed approach to Good Practice

Ombudsman issues complaint handling learning in latest report ahead of Code becoming statutory

Fungi growth and a child living in damp and mould for 3 years among 4 Guinness Partnership failings

Ombudsman awards £40,000 in compensation to residents after Lewisham Council’s failings in damp and mould complaints

Housing Ombudsman consults on 2024-25 Business Plan following another record year for complaints

Expert panel helps Ombudsman to raise awareness and access amongst under-represented residents

Ombudsman opens applications for next Resident Panel

‘Horrible’ and ‘intolerable’ conditions described by Peabody residents as Ombudsman makes 4 severe maladministration findings

Inaction on leaks and vulnerable residents left in damp and mould among 6 Birmingham City Council failings

News Archive