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Photograph of mould around window Mould and damp staining painted wall surface around an internal home window.

Ombudsman says landlords are ‘finding their silences’ as complaints rise on damp and mould and changes need to embed

8 November 2023

The Housing Ombudsman is sharing lessons from damp and mould casework it has investigated in recent months, two years after it published its Spotlight report, It’s not lifestyle. It is an opportunity for the sector […]

Continue reading about Ombudsman says landlords are ‘finding their silences’ as complaints rise on damp and mould and changes need to embed
Negative feedback and rate with bad smile face.

‘Unacceptable and inappropriate’ responses by Hyde Group to residents’ complaints about damp and anti-social behaviour

12 October 2023

The Ombudsman has made two severe maladministration findings in two separate cases for Hyde Group after delays and inaction in cases involving a leak and anti-social behaviour.

Continue reading about ‘Unacceptable and inappropriate’ responses by Hyde Group to residents’ complaints about damp and anti-social behaviour
Photograph of damp and mould on walls and ceiling Damage caused by water leakage on a wall and ceiling

Leaks left children ‘caught in downpours’ as Ombudsman finds three counts of severe maladministration for Peabody

5 October 2023

Peabody has been ordered to pay £8,300 in compensation in two cases after leaving residents in poor state of repair for years, with one resident and her family living with leaks for three years.

Continue reading about Leaks left children ‘caught in downpours’ as Ombudsman finds three counts of severe maladministration for Peabody
Mold growth. Mould spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water

A2Dominion reviews over 5,000 cases after failing two vulnerable residents living in damp and mould

3 October 2023

The Ombudsman has found severe maladministration for A2Dominion in two separate cases after it failed both households on repair issues for a significant number of months.

Continue reading about A2Dominion reviews over 5,000 cases after failing two vulnerable residents living in damp and mould