New web page for regional landlord forums
15 February 2022
New web page for regional landlord forums
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Severe maladministration after roof leak affected vulnerable resident of LB Haringey
15 February 2022
The Housing Ombudsman found severe maladministration for Haringey’s failures in dealing with a vulnerable resident’s complaint about a leaking roof that caused damp and mould.
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Enewsletter: February issue out now
10 February 2022
The latest issue of our e-newsletter, Housing Ombudsman News is out now
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Housing Ombudsman issues 19 complaint handling failure orders
9 February 2022
The Housing Ombudsman issued 19 complaint handling failure orders between October and December 2021, highlighting issues with progressing complaints and meeting its standards.
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Housing Ombudsman issues Special Report on Lambeth’s complaint handling
1 February 2022
The Housing Ombudsman has issued a Special Report on the London Borough of Lambeth following the volume and frequency of complaint handling failure orders issued and a series of formal investigations.
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Roof leakage, water dameged ceiling roof and stain on ceiling close-up
Severe maladministration finding for Metropolitan after failings with new home owner
25 January 2022
The Housing Ombudsman found severe maladministration for Metropolitan Thames Valley’s failures in dealing with a resident’s leaking roof and damaged ceilings.
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Mold growth. Mould spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water
Severe maladministration for Great Yarmouth’s serious failures on dealing with mould in resident’s home
18 January 2022
The Housing Ombudsman found that Great Yarmouth Borough Council failed to deal with mould growth throughout a resident’s home that was causing damage, and then delayed in putting right faulty improvement works that worsened the situation.
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Independent Reviewer’s report published
13 January 2022
The latest report of the Ombudsman’s Independent Reviewer of Service Complaints has been published.
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Severe maladministration found for LB Ealing’s failures over six year leak
11 January 2022
The London Borough of Ealing’s complaint handling failures led to a finding of severe maladministration by the Housing Ombudsman after a resident experienced lengthy and frustrating delays in getting a response to her complaint.
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Next Spotlight reports to focus on noise and managing agent relationships
5 January 2022
The Housing Ombudsman’s next two Spotlight reports for 2022 will examine learning from cases that involve social landlords’ engagement with managing agents, followed by an investigation into noise nuisance.
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