closeup of old dirty window sill
31 March 2022
Tendring District Council’s significant and avoidable delays in dealing with a resident’s repairs led to a finding of severe maladministration.
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22 March 2022
Ombudsman calls for stronger regulation of managing agents after unfairness to social landlord residents investigated
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WEBINAR hand on table use E-business Browsing Connection in computer, coffee, Split tone
15 March 2022
Our new series of webinars will discuss the revised Code which will be implemented on 1 April 2022.
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Complaints concept with word on the folder.
15 March 2022
The Housing Ombudsman has made two severe maladministration findings for L&Q’s failure to minimise the disruption of a temporary move for a resident with physical and mental health vulnerabilities.
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Newsletter concept image with text and related symbol.
11 March 2022
The March issue of our e-newsletter is out now.
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9 March 2022
We have published our first annual review of complaints, where we found 66% of investigations into complaint handling were upheld.
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3 March 2022
We have published our three-year corporate plan for 2022-25 setting out our response to an unprecedented increase in demand for our service.
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Mould and damp staining painted wall surface around an internal home window.
1 March 2022
The Ombudsman made two severe maladministration findings for the London Borough of Lambeth’s significant failings in dealing with a long-standing complaint about damp and mould caused by leaks.
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22 February 2022
We have published our latest Insight report covering October to December 2021 which shows a 53% increase in the volume of enquiries and complaints received compared to the same quarter in 2020.
Continue reading about Housing Ombudsman’s latest Insight report shows complaints continuing to rise
16 February 2022
Episode four of our Podcast is out now
Continue reading about Our latest podcast discusses disrepair protocol