Resource and respect complaint teams, says Ombudsman
7 June 2022
Resource and respect complaint teams says the Ombudsman after increase in complaint handling failure orders
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Supplier responses to our Social Value survey
30 May 2022
Social Value responses from our strategic suppliers
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Person Hand Measuring The Wetness Off A Moldy Wall
Severe maladministration for Hackney’s damp and mould delays
26 May 2022
The Ombudsman found severe maladministration for Hackney’s substantial delays in dealing with damp, mould and leaks at a resident’s home.
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Severe maladministration for Clarion’s complaint handling failings
12 May 2022
We have found severe maladministration for Clarion’s significant failings in dealing with a complaint from a resident with vulnerabilities, and are planning to conduct a wider investigation.
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Our latest podcast discusses our strengthened Complaint Handling Code
5 May 2022
The latest episode of our podcast
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Hostile email alert
28 April 2022
See important message about our info@housing-ombudsman.org.uk in box
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Damage caused by water leakage on a wall and ceiling
Severe maladministration for Clarion’s repeated complaint handling failures
26 April 2022
The Ombudsman found severe maladministration for Clarion’s repeated failure to respond to a resident’s complaints and her requests to escalate them.
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April newsletter out now
25 April 2022
The April issue of our e-newsletter is out now.
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Ombudsman launches call for evidence on noise complaints
13 April 2022
We have launched a call for evidence to support our next systemic investigation which will look at noise complaints.
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Ombudsman’s online casebook reaches nearly 1,800 decisions
5 April 2022
Our online casebook now contains nearly 1,800 individual investigation reports
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