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Scheme changes improve access to Ombudsman

3 October 2022

Changes to the Housing Ombudsman Scheme took effect from 1 October 2022, making it easier for residents to access our service if they remain unhappy with their landlord’s final response on a complaint.

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Ombudsman stresses importance of complaints in challenging times as 22 complaint handling failure orders issued

8 September 2022

We issued 22 complaint handling failure orders in the first quarter of 2022-23, April to June 2022. In 17 cases, landlords complied with the orders and there were five cases of non-compliance.

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Improved access to Ombudsman from October

10 August 2022

Changes to the Ombudsman’s service are set to take effect from 1 October 2022, making it easier for residents to access our service if they remain unhappy with their landlord’s final response on their complaint.

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Severe maladministration for Metropolitan Thames Valley’s response to silverfish infestation

3 August 2022

Metropolitan Thames Valley’s failings in responding to a silverfish infestation at a resident’s flat led to a finding of severe maladministration by the Housing Ombudsman.

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