The latest issue of our e-newsletter, Housing Ombudsman News, is out now providing news and updates about our service. In this issue:
- Scheme changes improve access and remedies guidance strengthened
- 22 complaint handling failure orders issued
- Latest Insight report shares best practice and shows complaints remain high
- Systemic investigation into record keeping planned
- Severe maladministration cases
You can read it online, or sign up to get the latest news straight to your inbox.