29 September 2022
We have published our latest Insight report covering April to June 2022. It shows that complaint volumes remain high, with the service receiving 6,009 enquiries and complaints over the three month period.
Continue reading about Housing Ombudsman’s latest insight report shows complaints remain high
Close-up Of Woman Cleaning Mold From Wall Using Spray Bottle And Sponge
20 September 2022
The Ombudsman made two severe maladministration findings about Southern Housing after a resident made repeated reports about damp and mould in her home over a lengthy period.
Continue reading about Two severe maladministration findings for Southern Housing following damp and mould investigation
Hand Pushing Blue Complaints Modern Laptop Keyboard Key. 3D Illustration.
8 September 2022
We issued 22 complaint handling failure orders in the first quarter of 2022-23, April to June 2022. In 17 cases, landlords complied with the orders and there were five cases of non-compliance.
Continue reading about Ombudsman stresses importance of complaints in challenging times as 22 complaint handling failure orders issued