Richard Blakeway reappointed as Ombudsman
15 August 2022
Minister reappoints Richard Blakeway as the Housing Ombudsman for three years.
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Ombudsman word from wooden blocks on desk
Improved access to Ombudsman from October
10 August 2022
Changes to the Ombudsman’s service are set to take effect from 1 October 2022, making it easier for residents to access our service if they remain unhappy with their landlord’s final response on their complaint.
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Second annual landlord and resident panel surveys launched
4 August 2022
We have launched our second annual surveys of landlords and resident panel members to gather insight into landlords’ complaint handling including how they share learning from complaints.
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pest control worker spraying pesticides with sprayer in bathroom:processing the toilet and shower.
Severe maladministration for Metropolitan Thames Valley’s response to silverfish infestation
3 August 2022
Metropolitan Thames Valley’s failings in responding to a silverfish infestation at a resident’s flat led to a finding of severe maladministration by the Housing Ombudsman.
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