June 2022 - Housing Ombudsman

Housing Ombudsman makes 1,250 remedies during final quarter of financial year

28 June 2022

Our latest Insight report covering January to March 2022 shows an increase in cases coming into our formal remit for investigation.

Photo of Ombudsman word from wooden blocks on desk

Ombudsman finds severe maladministration for Habinteg’s handling of hate-crime incident

21 June 2022

Habinteg Housing Association’s considerable failings in responding to reports of a hate-crime incident along with its failure to consider the impact on the resident led to a finding of severe maladministration.

Pest Control Exterminator Services Spraying Termite Insecticide

Severe maladministration for Stafford and Rural Homes complaint involving bedbug infestation

15 June 2022

We found severe maladministration for Stafford and Rural Homes (now Housing Plus Group) when dealing with a resident’s complaint about delayed repairs and a bedbug infestation.