closeup of old dirty window sill
31 March 2022
Tendring District Council’s significant and avoidable delays in dealing with a resident’s repairs led to a finding of severe maladministration.
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22 March 2022
Ombudsman calls for stronger regulation of managing agents after unfairness to social landlord residents investigated
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WEBINAR hand on table use E-business Browsing Connection in computer, coffee, Split tone
15 March 2022
Our new series of webinars will discuss the revised Code which will be implemented on 1 April 2022.
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Complaints concept with word on the folder.
15 March 2022
The Housing Ombudsman has made two severe maladministration findings for L&Q’s failure to minimise the disruption of a temporary move for a resident with physical and mental health vulnerabilities.
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Newsletter concept image with text and related symbol.
11 March 2022
The March issue of our e-newsletter is out now.
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9 March 2022
We have published our first annual review of complaints, where we found 66% of investigations into complaint handling were upheld.
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3 March 2022
We have published our three-year corporate plan for 2022-25 setting out our response to an unprecedented increase in demand for our service.
Continue reading about New three-year plan focused on meeting unprecedented increase in demand
Mould and damp staining painted wall surface around an internal home window.
1 March 2022
The Ombudsman made two severe maladministration findings for the London Borough of Lambeth’s significant failings in dealing with a long-standing complaint about damp and mould caused by leaks.
Continue reading about Two severe maladministration findings for LB Lambeth’s failings on damp and mould case