Our latest podcast discusses disrepair protocol
16 February 2022
Episode four of our Podcast is out now
The fourth episode in our new Podcast series is out now. In this episode, the Housing Ombudsman Richard Blakeway, talks to Sector Development Lead Dave Simmons, Head of Dispute Resolution Jennifer Ryans and Quality Standards Manager Elizabeth Eves about why there has been a significant increase in legal disrepair claims and what that means for complaint procedures. It sets out the context for the protocol, explains our jurisdiction and addresses the most common questions we’ve been asked since our guidance was published.
All past episodes can be found on our podcast page. Stay tuned for future episodes.