Enewsletter: February issue out now

The latest issue of our e-newsletter, Housing Ombudsman News, is out now.  In this issue:

• New podcast episode on disrepair claims 
• Complaint Handling Failure Orders report
• Special Report on Lambeth’s complaint handling
• Next Spotlight reports to focus on noise and managing agent relationships 
• Latest severe maladministration cases published 
• Insight report – increase in complaints
• New interactive portal development
• Performance improves despite challenges of pandemic  
• Training and events

You can read it online, or sign up to get the latest news straight to your inbox.