Applications are open to join the next Housing Ombudsman Resident Panel – find out more Housing Ombudsman Resident Panel.

News:

Complaint icon on keyboard Complaint button keyboard with pen icon internet concept

New guidance issued on complaint handling for governing bodies, as quarterly failure orders published

6 July 2021

The Housing Ombudsman issued 23 complaint handling failure orders between April to June 2021, highlighting issues with progressing complaints and meeting the Ombudsman’s standards on complaint handling

Continue reading about New guidance issued on complaint handling for governing bodies, as quarterly failure orders published
Home renovation, remodeling and DIY concept, work tools and tablet composing a house shape on the grass

Housing Ombudsman’s latest Insight report shows significant increase in complaints

23 June 2021

We have published our latest Insight report covering January to March 2021. It shows a significant increase in the number of enquiries and complaints received compared to the same quarter in 2020, going up by 73%.

Continue reading about Housing Ombudsman’s latest Insight report shows significant increase in complaints