2020 - Page 2 of 3 - Housing Ombudsman

FAQs on the Complaint Handling Code

30 September 2020

Frequently Asked Questions from webinars on the Complaint Handling Code

New ARAC members appointed

25 September 2020

We have appointed two new members to our Audit and Risk Assurance Committee

E-newsletter: September issue out now

7 September 2020

The latest issue of our e-newsletter, Housing Ombudsman News, is out now.

New report focuses on leaseholders and shared owners

7 September 2020

We have published a report bringing together our insight from handling almost 2,000 complaints from leaseholders and shared owners over the last two years. These resulted in more than 800 formal investigations with redress required […]

Front cover of the annual report with photographs of housing

Annual Report 2019-20 published

3 September 2020

The Housing Ombudsman’s Annual Report for 2019-20 has been published today

Business people signing a document by laptop

Ombudsman’s new powers take effect including working with the Regulator

1 September 2020

New powers in the revised Housing Ombudsman Scheme that takes effect from today (1 September) will help improve awareness, accessibility and speed of complaint resolution.

New September dates set for Complaint Handling Code webinars

25 August 2020

We have added new webinar dates on the Complaint Handling code for September

See our latest enewsletter

31 July 2020

The latest issue of our e-newsletter, Housing Ombudsman News, is out now.

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Third Insight report highlights Covid-19 impact on complaints

30 July 2020

Our latest Insight report looks at complaints data and case studies from April to June 2020, and shows the impact of the Covid-19 lockdown on the volume and nature of complaints we received.

Statement on proposals to remove the democratic filter

20 July 2020

The Housing Ombudsman welcomes the Draft Building Safety Bill proposing the removal of the democratic filter to allow direct access to its service and support faster redress

News:

FAQs on the Complaint Handling Code

New ARAC members appointed

E-newsletter: September issue out now

New report focuses on leaseholders and shared owners

Annual Report 2019-20 published

Ombudsman’s new powers take effect including working with the Regulator

New September dates set for Complaint Handling Code webinars

See our latest enewsletter

Third Insight report highlights Covid-19 impact on complaints

Statement on proposals to remove the democratic filter

News Archive